I just went through quite an ordeal with Wacom that turned out to be both enlightening and quite disappointing. I know that Wacom still does not have it's own category like Microsoft or Samsung or Hewlett Packard even though Wacom does now manufacture and sell a full on computer tablet and not just a drawing surface. I believe that what I just went through with them over my Cintiq Companion 1 is important and if this happened to someone else I would want to know about it. This forum was a strong voice in getting Wacom to admit finally that the "connected - not charging" problem was not in how we, the customers handled our tablets but was the total purview of Wacom due to a weakness in the manufacture of that tablet. The voices that were given audience through this forum contributed in Wacom changing it's policy over that single issue. However, now that the Companion 1 is old news I am afraid that what just transpired between myself and Wacom support will not gain much of an audience if it is buried in the Professions/Artist/Companion 1 thread. And because this issue is bigger than just dealing with the Companion 1 I need suggestions if it is appropriate to create a new thread somewhere where anyone interested in any Wacom product will be able to see what I want to share. I have the entire transcript of emails back and forth between me and Wacom over what started out as simply my Companion 1 battery not charging to it's full capacity. Wacom graciously offered to fix the battery problem but when it was returned there was another problem that occurred after I had the unit shipped to them. When I first booted up the Companion 1 after UPS dropped it off I noticed a long light leak across the upper right border next to the bezel. Also there were actual blotches of light leaks near the center of the screen. I immediately wrote to them about it and over the next couple of days struggled to show them the new problem that happened while the tablet was either in shipment or in the hands of Wacom. The last email I got from them, just about an hour ago they finally said that the problem was sub-pixel defects and that my one year warranty did not cover it. They never even hinted that, while this problem happened during the time they were fixing it ( they opened the tablet and replaced the main printed circuit board ), this new problem was anything they might have liability for. I mean I have taken care of this tablet with kid gloves and the screen was perfect when I sent it off. And their final reply so far is basically, "too bad," and if you want we can send you a quote for how much a new LCD will cost. I was so floored at their last email that I replied with these lines, "Strange that this sub-pixel problem would take place in the two weeks that the tablet was either in shipping or at Wacom. Of course I would like a quote. But I doubt that I could afford the replacement." I was so upset that my hands were shaking and I could not write any more for fear that my anger would overwhelm me and I might take it out on my keyboard. So, unless they write back after my brief final reply I know that I will never, could never, in good faith, recommend this company to anyone even though they currently make the best products in this category...but that their support is like trying to get an insurance company to pay up on something. I know I will never buy a Wacom product again...unless they admit the possibility that my new sub-pixel problem just might have been caused by their handling of my tablet when the Main PCB was replaced. So that encapsulates or summarizes what the email transcripts show and i would like to be able to post it (fairly lengthy) so that others can see what I went through and be forewarned. Thank you for any replies on this.