Wacom Pen Tablet Does Not Move Cursor

Hello everyone.
I recently got a Bamboo Create Pen & Touch Wacom tablet. I have run into a very huge issue, though. The pen simply will not work. My finger works fine on it, so at least the "touch" part works. I really don't want to have to return this because I mean, I was hoping to use it. Here's some info on my situation.

• I have uninstalled/reinstalled the programs multiple times.
• I have installed all the latest drivers.
  
• I have restarted and updated my computer.
  
• The pen seems fine, except I have no clue if it could be the nib, since it claimed to come with a nib extractor and did not.
  
• When I shake the pen it sounds like something is loose inside of it.
  
• Earlier today when I tried to open the preferences for the tablet, it said "Something is wrong with your driver. Restart the computer and try again." So I did, and attempted to open the preferences again...it then told me there was no driver connected. So I reinstalled, and same thing!

Please, help! I do not know how to fix this.