Wacom MobileStudio Pro

Discussion in 'Artists' started by BobBee, Oct 4, 2016.

  1. darkmagistric

    darkmagistric Scribbler - Standard Member Senior Member

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    As an owner of a MSP 13 for over 2 years now, I feel confident in saying both of these concerning discoveries are utterly false.

    I've used my MSP in all manner of scenarios of plugged, unplugged, and in the process of plugging and plugged. Two years later....never once an issue or problem resulted from it.

    And the Pro Pen 2 only has 2 styles of Nibs, the default Black ones, and the white felts ones. I bounce between both, typically favoring the Felt nibs...which wear down a tad quicker necessitating me buying additional felt nibs from B&H. Now while the nibs themselves may wear down....over two years of usage and poor upkeep (rarely ever clean the screen)....my MSP 13's screen is still completely scratch free.
     
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  2. neongolden

    neongolden Scribbler - Standard Member

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    Thanks for responses. They got with me a while back to confirm what you already knew, and I've just been too exhausted from work and not near a wifi spot at the right time to post on it.

    On another note, this got started because I had many RMAs so far over the stuck pixels thing, and was just reading over the documentation in the slight chance I might find an insight. This latest unit is likely from a different batch, as the serial # starts with WJH instead of WIH.

    I saw it begin to happen again a few weeks ago, but this time they did not remain stuck. This occurred after I decided to plug the charger into the middle USB-C port, which, as far as I know, is where all the Cintiq-mode stuff is handled. (I will likely never use that feature.) This lines up with a very interesting comment made earlier in the thread about someone experiencing a similar anomaly when using Cintiq connectivity, but I can't go back to find it right now. For the time being, I'm never going to use the middle port for charging.
     
    Last edited: May 4, 2019
  3. Brian123

    Brian123 Scribbler - Standard Member

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    Found out I don't need a Wacom Link anymore.

    I have a new iBuyPower machine with an Asus Turbo RTX 2080 in it. Like all the new cards, it has a USB-C port for VR, so it handles some data for cameras and other sensors. But it's full functionality and compatibility has always been uncertain. I could of sworn I read reports the MSP did not fully work on such ports.

    Well, using the USB-C cable that came with my LG Ultrawide (I assume a Thunderbolt 3 variation), the MSP works perfectly as a Cintiq with a single cable plugged into the GPU from the MSP's center USB-C port.

    Looking forward to reducing the cables and not having to have the box-splitter on my desk.
     
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  4. link1227

    link1227 Pen Pal - Newbie

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    I just purchased a thunderbolt cable for it and it works, but I can't change the resolution on it, and the text is blurry, any idea how I can fix it?
     
  5. Brian123

    Brian123 Scribbler - Standard Member

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    Were you able to solve this? I assume you check all the basic options, such as listed below.

    For me, it simply worked without issue. Changing the resolution was like any other monitor too. For example, Windows 10, I can right-click desktop, choose display settings, then click the monitor box in the layout arrangement that represents the MSP.

    Scroll down and you'll see Scale and Layout. There, I have the display resolution set to 3840*2160 and scale set to 150% to fit a bit more content,otherwise try 200%.

    Scroll down further and you'll see Multiple Displays options. Make sure you have it set to "Extend these displays." This will allow the MSP to be it's own monitor versus it duplicating monitor 1, which is likely lower resolution.
     
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  6. link1227

    link1227 Pen Pal - Newbie

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    Yes i got it to work finally. I think my video card was off its rocker. I tried again and it worked normally.
     
  7. neongolden

    neongolden Scribbler - Standard Member

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    I just had to share another Wacom support story. My latest unit is doing the discolored pixel crap I posted about a while back, so I filed another request for an RMA. Looks like I might be out of favors at this point.

    They're telling me that I only had a 90-day warranty on my last unit, calling it a "repair," and I'm in the middle of trying to tell them it was an "exchange," because they sent me a unit with a different serial #, complete with a box that has a sticker with a barcode saying "1-year warranty," and it had a fresh AC Adapter and Pro Pen 2 packed in.

    The other thing they're trying to tell me is that this "not a known issue," even though it's not hard to find a Reddit discussion with pictures (in that case it was on a Cintiq Pro, interestingly enough), not to mention the thread over at Wacom Europe which I'll link again: http://forum.wacom.eu/viewtopic.php?f=4&t=2020.

    It's sort of disappointing as I'd hoped they'd even be all buddy-buddy, act like a small business and even tell me what they discovered. At the European board, I've actually seen employees write in that they learned things about battery physics, more or less, that they didn't know before in response to complaints about swelling.

    Wish we had more options. It's like someone said in another thread, we have more slates than ever with pen technology, but most of them are still, like, Surface Pro 3-level. I feel like there are still only really two choices: The MSP or the Zbook X2... And I think I have to just barely continue to go with the MSP, but I'll continue to contemplate it.
     
    Last edited: Sep 25, 2019
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  8. Steve S

    Steve S Pen Pro - Senior Member Super Moderator

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    <<...I feel like there are still only really two choices: The MSP or the Zbook X2...>>

    ...You probably don't want to hear that my ZBook is working fine...

    (My bad, I know…)
     
  9. Marty

    Marty Pen Pro - Senior Member Senior Member

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    I've been following this issue of late, and I believe it has to do with the thin screen coating interacting with heat/pressure with the palm.

    Taking a look at this pics posted on both sources you mentioned, the Wacom EU forum:
    [​IMG]
    [​IMG]

    and the post on reddit:
    [​IMG]

    The discoloration seems to have a clear 'hot spot', with whole area being almost like a heat map of palm location.

    I also noticed how all these screens seem to suffer from excessive light bleed, which is a symptom of pressure/misalignment of the frame on the light guide layer. You can read a more detailed post on the Eve forums about how manufacturing can cause this.

    Overall, I think Wacom designed the display stack with extremely tight tolerances—too tight—for whatever tooling/QC they are using. That means any stress on the screen is being amplified by the weak glass layer and internal pressure within the display assembly. This eventually causes the LCD layer to be permanently deformed causing sparkling and discoloration.

    I know this doesn't help you, but at least you might have a better understanding of the problem. ;)

    I'm still a little shocked Wacom's flagship series released in such a state. The new MSP16 better have fixed this, or the entire Cintiq line is probably going to be divided between Apple sidecar and Chinese alternatives soon.


    PS. The guy on the reddit thread did get a response from Wacom CS:

    "About the pixel issue, it is due to manufacture, there is not chance to avoid it. However, we are working to get this issue down and eliminate the problem for our products."

    So the "not a known issue" is obvious bs from the rep you were talking to. Maybe you can try escalating via email and directly reference the thread links with pictures.
     
    Last edited: Sep 26, 2019
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  10. neongolden

    neongolden Scribbler - Standard Member

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    Thank you so much for the feedback. I may have a little more to write later.

    Should the G5 ZBX2 be on its way in the next few months? The G4 is only about 9 months old, but considering we now have the G5 Studio x360 (which I almost made plans to pick up until I saw it uses AES...), what do you all think?

    (lol)
     
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