W500 - Erratic Screen Flashing

Discussion in 'Acer (Gateway)' started by bowruss, Jun 1, 2011.

  1. excalibur1814

    excalibur1814 Scribbler - Standard Member Senior Member

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    :(

    Dammit. This has been happening to me as well and this morning after first starting the device it did it for 30 seconds or so.

    - Browsing the web or using kindle
    - Show desktop is activated
    - Touch back on the open program
    - Show desktop is activated and I can see the screen dot appear to the bottom right.

    If it carries on I might decide to get rid after returning for a repair. (Boxed and ready to go back, case created, and just waiting for a reply)

    ... after thinking about it for awhile, i think I'll start looking for something else as after reading the above information, I don't want this machine if it had a problem so soon.
     
  2. bowruss

    bowruss Pen Pal - Newbie

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    OK folks - here's the latest.

    It's gone back to Acer at their centre in Plymouth (UK). They arranged collection and they have told me it's arrived and that they're working on it.

    Just a thought - I went down this route because I started to check out the problem by visitng and posting on here and by emailing Acer's on-line help. After Acer got my problem descripition, they said it needed to be returned for service. I suppose I should have gone back to the seller, PC World, here in Preston, UK, but I thought i'd try out the on-line route first. Technically, it's the seller's responsibility to sort out faulty/not fit for purpose goods but I seem to be getting a reasonable response from Acer themselves so I'm not unhappy, so far, with how the thing is progressing.

    I'll keep you all up to date. I'm just glad I'm not the only one with this fault (sorry if that sounds a bit meanspirited!) since it shows I've not mis-handled or done anything stupid with the machine. Like all of us, I take great care when handling what I assume to be delicate (and expensive) equipment. My tablet has not been dropped or had anything spilled on it and nor have I altered it in any way such as removing the screen protector. I can't even see this protector so it must be well fitted and not designed to be removed like the ones you get over phone screens which are obvious and easily peeled off.

    Incidentally, my brother has an identical W500 tablet and has no problems at all. I still think it's a great machine and I can't wait to get mine back - or a replacement.

    Watch this space!

    Russ.
     
  3. excalibur1814

    excalibur1814 Scribbler - Standard Member Senior Member

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    You've been lucky, i got this instead:

    Problem :

    Whenever using the device, be it first start or after a period of time, the 'show desktop' is enabled which means that anything that is on the screen disappears time after time.

    To solve please use the follow instruction:

    Dear Customer,

    Thank you for contacting Acer UK. We regret the inconvenience caused to you.

    Regarding your enquiry, could you please record and send the issue as video, so that we can assist you further.

    Please do not reply to this e-mail. Your e-mail will not be answered.

    For further assistance please do not hesitate to contact us on 0871 760 1000 (UK), 0818 202 210 (Eire) or e-mail us.

    Regards
    Sekhar M
    Agent ID 1184
    Acer UK Technical Support Team

    Regards,
    Acer Support.
     
  4. Wiz33

    Wiz33 Scribbler - Standard Member

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    OK another shot in the dark. Have anyone of you kept the screen protector on? If so, can you remove it and see?
     
  5. excalibur1814

    excalibur1814 Scribbler - Standard Member Senior Member

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    Same here. My Girlfriend things that I'm sad as I literally treat my stuff with kids cloves as I do like to keep things nice and tidy. It is a great machine and since forcing myself to use it over the TM2 I can say that I'm going to miss it.
     
  6. Wiz33

    Wiz33 Scribbler - Standard Member

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    Bowruss

    Do you have the contact person info on the person working on your device at Plymouth (UK)? My Acer contact here wants to follow up.
     
  7. excalibur1814

    excalibur1814 Scribbler - Standard Member Senior Member

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    After I filled in the returns form again and attached warranty proof mine is now booked in for return. Yay. Will be sending off tomorrow.

    (P.s. there's a section that states, 'If we find that the problem is software related we will charge you £74'.)
     
  8. ACIWD

    ACIWD Pen Pal - Newbie

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  9. papi

    papi Scribbler - Standard Member

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    That's really bad. Does it happen if you change the orientation? Is the tablet docked?
     
  10. ACIWD

    ACIWD Pen Pal - Newbie

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    It's a real pain in the @ss.

    Yes, it still happens regardless of orientation even with the screen orientation lock on.

    Yes, the tablet is docked but it also occurs when not docked.

    Also the screen proector was removed....but put back on after testing.

    The only time it does not happen is if the tablet is docked and a mouse is plugged into any of the 2 usb ports.

    Already sent the tablet back to Acer Canada for repair along with a link for the viodeoclip since they asked about it.

    Just waiting for a response from Acer.
     
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