Vivotab TF810C - my list of issues

Discussion in 'Asus' started by ahkim, Dec 15, 2012.

  1. nnthemperor

    nnthemperor Scribbler - Standard Member Senior Member

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    Great, and to think I just filled that list two days ago listing all the complaints on this forum. Way to go dude!
     
  2. nnthemperor

    nnthemperor Scribbler - Standard Member Senior Member

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    Here's the reply I got from Asus on the problems with the Vivo tab;

    Dear Sir/Madam,

    Thank you for contacting ASUS Service Care.

    My name is Myra and it's my pleasure to help you with your problem.

    Sorry for the inconvenience in using our product and thank you for your understanding.
    You may try the steps belowed to perform a reset to see whether the problem has some improvements.
    1. Connect your docking or USB keyboard and connect power adaptor.
    2. Enter login page, press keyboard’s shift key and the tab’s power icon on the lower right corner, and choose “restart”.
    3. Choose “trouble shooting”
    4. Choose “reset your computer”
    5. Press “next step”
    6. Choose “Fully clean the driver”
    7. Press “reset ” and start the system recovery(about I hour)

    Should you require immediately assistance, the following is the contact information:
    http://support.asus.com/hotlines.aspx?SLanguage=en

    If you continue to experience issues in the future, please do not hesitate to contact us. And later you will receive a satisfaction questionnaire for this service. Could you help me with this rating (1 is poor ; 10 is excellent ; 7 or greater than 7 means “satisfied”), in order to provide better service for you. Thanks!

    Thanks again for your support and love our products!

    Best regards,
    Myra Xu
    Customer Service Center
    ASUSTek Computer Inc.

    Sent from my Windows 8 device using Board Express
     
  3. beachman

    beachman Pen Pal - Newbie

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    Thanks for the link, I remember I almost filled it some days ago but for some reason I quit before doing it. I'll try to fill it tomorrow, as I also have the same issues as everyone else, plus a broken right audio speaker, but that seems like a particular issue.[/QUOTE]

    Hi,

    I have all the sleep issues that everyone else has, and I also have a broken left speaker. The audio driver stopped working with a load bang, and I Think that killed my speaker :(
     
  4. Schnabe

    Schnabe Pen Pal - Newbie

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    I had the same response when I contacted ASUS. I replied to them stating the hard reset did not help, and they now want me to RMA the tablet. I'm not sure if I really want to do that, or live with it until a driver update comes. I don't want to send it in and have it there for 1 week+, and come to find it is a driver issue. Other than the touchpad issue and sometimes not resuming from sleep, it's been working fine.

    Has anyone else send an item to ASUS? I've read horror stories on the Android side.
     
  5. efjay

    efjay Scribbler - Standard Member Senior Member

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    Interesting that while Asus is asking for the device to be physically sent back Acer has released updated drivers. No reports yet if they fix the issues but its really looking like this is going to be a long hard slog to get any fixes out of Asus.
     
  6. nnthemperor

    nnthemperor Scribbler - Standard Member Senior Member

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    I think I'd have to ask them specifically to update the drivers, but shouldn't they figure that out by themselves?
     
  7. ss2pheonix

    ss2pheonix Pen Pal - Newbie

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    do any of you know how to enter the bios on the tf810c?
     
  8. Breed

    Breed Scribbler - Standard Member

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    ESC if you have a keyboard. Hold Power + Volume Up it not.
     
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