Vivotab Note 8 pen stopped working

I just straightened out the existing one. I don't expect the new cables until next week.

 

K thanks...

 

I definitely wouldn't call myself a techie. That's the only way I know of to access the BIOS.

 

I mean, hold the Volume Down and power button during start up.

 

Thanks chris

 

So, Ebuyer (the UK retailer I bought it from) is collecting mine today, the RMA was raised on Friday. If the first unit's experience is anything to go by, I'll get another replacement under the 12 month warranty. Apart from the hassle of sending it back, getting a new tablet every 5 months is quite nice

Cheers,
Alex

 

Just to update people who are not following the cable replacement thread (already posted this in owners lounge)...

I've received the new cables. The cables for the touch sensor were not compatible, but the pen digitizer cables were. I've ordered a second set of touch cables which I believe will be compatible.

The good news though is that the third party cables for the pen digitizer worked (and I'm confident now that the touch ones will as well once I get the right ones). So, assuming that the cables are at fault for the pen/touch failures, this problem can quite easily be user repaired for a cost of $3.90 for the cable plus ~$2.50 shipping.

All the evidence both in terms of the results of RMA repair reports and fiddling by myself and some other users points to these cables being the culprits for the pen failures. At this point, I think we are likely at "problem solved".

The one lingering possibility is the cables are not to blame for the failures, but that looks really unlikely at this point (at least to me).

Details: http://forum.tabletpcreview.com/asu...us-vivotab-note-8-pen-failure.html#post410002

 

Very nice!

 

Great news Meso. Ebuyer confirmed receipt of my unit, apparently for returns more than 28 days after purchase they can opt to send the item back to the manufacturer for repair, so I may end up getting the official cable replacement anyway, but nevertheless it's good to know we can sort it ourselves if need be.

Cheers,
Alex

 

Yea, if for no other reason than the warranties will end eventually. With the direction windows threshold looks to be taking and the rarity of devices like this one (this is the only one), it is not impossible that this will be our only option for awhile.