Venue 8 pro - powering on problems

Discussion in 'Dell' started by JP2013, Nov 23, 2013.

  1. roobarb

    roobarb Pen Pal - Newbie

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    TPM is the security chip of the device. The Microsoft article stated:

    "This issue may occur with some computers that have TPM chips enabled. "

    I disabled it but no change in behavior.

    Also uninstalling the mentioned updates didn't bring any change in behavior.

    So by now I don't see any silver bullet for the black screen :-(

    Maybe we have to wait for the promised fix by Microsoft!?
     
  2. alpard78

    alpard78 Pen Pal - Newbie

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    Roobarb,
    After uninstalling the updates did you reinstall the wireless drivers and the Intel chipset drivers?
    After I did that my tablet has been working flawlessly.

    I hope that does the trick for you.
     
  3. JP2013

    JP2013 Pen Pal - Newbie

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    hi alpard78, could you please point out which wireless and which intel drivers need to be installed after uninstalling the 2 windows updates?
    Thank you!
     
  4. alpard78

    alpard78 Pen Pal - Newbie

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    Hi JP2013,

    This is the link to the drivers in the Dell website, make sure to uninstall the updates and let the tablet restart, then install the drivers, I hope it works for you, my tablet hasn't failed so far:
    Drivers & Downloads | Dell US

    Alpard78
     
  5. JP2013

    JP2013 Pen Pal - Newbie

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    Hi Alpard78,
    Thx for your answer.
    Unfortunately i am keeping the black screens.

    I want to fully restore my 8 pro.
    Could you advice me in the best way to do this?
    option 1)
    - Restore the 8 pro
    - Installing all windows updates
    - Installing all Dell drivers
    - Uninstallingen the 2 windows updates KB2883200 & B2887595
    - reinstall the wireless drivers and intel chipset drivers from dell

    option 2)
    - Restore the 8 pro
    - Installing all windows updates
    - Uninstallingen the 2 windows updates KB2883200 & B2887595
    - Installing all Dell drivers

    What would be the best way? :)
     
  6. roobarb

    roobarb Pen Pal - Newbie

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    Did that but still black screen. It is that very rarely I can get it to work...
     
  7. tablet25

    tablet25 Scribbler - Standard Member

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    Please help!

    I continue to get the black screen. It occurs after I attempt to login. The computer accepts my password, then freezes on the screen logging in where the dots spin in a circle. It goes black screen after a few seconds. If I lock screen with power button, then unlock I can see the front cover of the lock screen and pull it up, but when I do it goes right back to black screen.

    Interestingly, when I force power down by long-holding the power button, then restart, it lets me login just fine. However, anytime I restart or shut down properly, through the windows interface, when I boot back up I get this freezing and lock screen.

    After that didn't work, I did the following things:

    I uninstalled the two mentioned updates.
    I uninstalled, rebooted, and reinstalled the Dell Wireless 1538 WiFi/BT Driver 3.7.2.45425, A01 driver
    I reinstalled the most recent Intel Chipset driver (603.9600.2067.26305, A03), even though this was already installed

    No luck! Gahhhh!

    Please some suggestions? This is annoying as all f*** :(
     
  8. tablet25

    tablet25 Scribbler - Standard Member

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    I may have made some headway here. I got frustrated so I decided to do a complete factory reset. Immediately after this I put in my SD card, mapped a path from it to C:\SD Card, and proceeded to install Revo Uninstaller and CCleaner on SD card, and to re-map all my libraries and download folder to SD card. I then ran Revo to remove the preloaded Office software, and rebooted.

    It did it again! Froze right after taking my password. At this point I'm deeply regretting that I am now 1 day outside my Staples return window... I noticed that when I was able to log in, that the desktop interface was always acting wonky (no great way to describe how, never quite the same but always a bit off). Anyways, I thought I would remap everything to the C drive and see what that did. Since doing so I haven't had any more problems with it freezing up and black-screening on me.

    Very odd, I had followed the instructions here (http://forum.tabletpcreview.com/dell/59590-things-do-when-you-get-your-tablet.html) which point to this website: Converting an SD Card to Permanent Storage in Windows Devices | The World According to Mitch, I wonder why this would cause this and if there's some way around it? I really need to use my SD card for the expandable storage...
     
  9. roobarb

    roobarb Pen Pal - Newbie

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    That seems to be a total different topic to the one discussed in this thread.
     
  10. tablet25

    tablet25 Scribbler - Standard Member

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    Its related because when I power on my computer and attempt to login it freezes then goes to a black screen.
     
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