I don't know if this is still useful but the tech support number I found was: 08443690369 which I believe is local rate. Hope this helps. Sorry if it doesn't. Also, are you trying to get it to create a recovery disc as a hard copy to keep in case the laptop completely dies or because you want to reinstall Vista? If its to reinstall Vista you can press F11 when the laptop first turns on to access the HDD version.