Touch and inking problems

Discussion in 'Windows 10' started by clayt0, Mar 7, 2019.

  1. clayt0

    clayt0 Pen Pal - Newbie

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    If tis is displayed too small it is because I have not been able to increase font size ---- it is not responding to mouse clicks.

    I cannot get touch and inking to work on my 2-in-1 Tablet PC's touch screen. I have used it before, but now I cannot remember if I have missed out something to activate it again. I can draw and scribble with the mouse but not with my (basic) stylus or fingers, either in the ink workspace or in a number of inking / drawing apps downloaded for the purpose.
    Also I cannot close windows, select text for copying and so on. The response I get is either nothing or beeping in response to tapping with my stylus (and a mysterious popup asking if I want turn on sticky keys).

    I have tried in Tablet mode and in desktop PC mode which I use all the time, and I have examined Settings to see if I have something wrong there.
     
  2. DRTigerlilly

    DRTigerlilly Tablet Lead Mod (Retired) Super Moderator

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    What model. Device are you using?
    Have you looked for the touch screen drivers under device manager?
     
  3. clayt0

    clayt0 Pen Pal - Newbie

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    My Tablet PC is a Cube iWork Ultimate 10.1 with Windows 10 (October) ----- now DoAll Cube.

    I have checked Device Manager which reports the HID drivers as up to date (the best drivers currently available). I know this cannot always be relied on. I have checked with Driver Booster which says the same.

    I always shut down completely at the end of the day, and often more frequently.
     
  4. thatcomicsguy

    thatcomicsguy Pen Pro - Senior Member Senior Member

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    You should probably contact the manufacturer and ask them. If it is not recognizing finger touch input, then it sounds like a hardware failure, sadly.

    I've never encountered a copper-tip active stylus before!

    Is it this one:

    https://www.cube-tablet.com/kmoso-high-precision-active-stylus-pen.html

    Have you charged it properly?

    (How well did it work before? Could it work on any touch tablet or is the Cube equipped with a special digitizer sensor layer? They don't say very much about it on their website.)
     
  5. Bronsky

    Bronsky Wait and Hope. Senior Member

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    Neither have I and I wonder how this does not scratch the crap outta the screen.
     
    thatcomicsguy likes this.
  6. clayt0

    clayt0 Pen Pal - Newbie

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    Thanks for the replies

    I dont know anything about a 'copper tipped stylus'. When I referred to mine as 'basic" I meant that it is not an active stylus, it has no electronics / controls / battery. But it worked perfectly well on my touch screen. I dont know what alternative word to use other than 'basic'' or 'none active' to avoid ambiguity.
     
    Last edited: Mar 9, 2019
  7. clayt0

    clayt0 Pen Pal - Newbie

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    I have not found contacting the manufacturer at all fruitful. There is a specialist site & forums, TechTablets, which deals with Chinese tablet / PCs like mine but so far my request for help has not resulted in a solution this time..

    I have been advised to use a procedure which requires gpedit.msc so I have installed it (required for Home) but when I try to run it the response is 'Windows cannot find that file". This is an annoying glitch I have experienced before,: Windows being unable to find files which are 'staring it in its face' eg. with a link displayed on desktop. Is it possible it is because instead of drive C it is installed on my D drive (which has my Downloads folder? If so I should be able to transfer it.
     
  8. thatcomicsguy

    thatcomicsguy Pen Pro - Senior Member Senior Member

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    I was just looking at the stylus provided by the same company that made your tablet and assumed you were using that. But you're using a simple rubber-nosed pointer stick it sounds like. Which means the problem is almost certainly a faulty touch interface. I can't think of any reason touch would simply stop working on the software side. The only way software can turn it off would be for Windows to deliberately disable it from one of the OS control panels. It seems unlikely that could have been done by error. If you can recall installing anything between the time when it was working and when it failed, you might discover a culprit.

    If not, if it is a hardware fault, and Cube doesn't provide warranty support to fix their busted gear, then I hate to say it, but it sounds like you might have to buy a new unit. (I'd pick a different manufacturer.)

    gpedit is a pain to get going in Windows 10 Home, but I seem to remember managing it after enough mucking around. I just can't recall how exactly, but if you stick with it, it'll click. But I wouldn't get my hopes up wrt the touch interface.

    Though.., you might try finding and re-installing the touch driver for your unit. That might do it if the hardware is intact. Probably not, though. :(

    Sorry I couldn't help more. Good luck!
     
  9. clayt0

    clayt0 Pen Pal - Newbie

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    Thanks for all the advice. Touch and Inking are now working OK, after a very long session via chat with MS Support (frequently disconnected) who eventually decided it might be incompatibility between the October update and unidentified driver(s). So they used a high powered app to replace every drive on my system. It worked.

    I am glad I am not going to be spending any more effort on gpedit.

    I knew the problem was not hardware. Despite my Tablet PC being a 'small storage' device it is dual boot, I have Android as well as Windows 10. So when hardware is blamed I boot into Android. If as in this case (Touch Screen) the hardware works OK it is almost certainly not at fault, but yet another Windows glitch.
     
  10. KlickSter123

    KlickSter123 Pen Pal - Newbie

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    Yes, are you using the latest drivers?
     
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