Toshiba Support is THE WORST

Discussion in 'Toshiba' started by DRTigerlilly, Jun 13, 2016.

  1. lovelaptops

    lovelaptops My friends call me Jeff Senior Member

    Messages:
    1,860
    Likes Received:
    462
    Trophy Points:
    101
    @DRTigerlilly , I think that device is costing you way more in anxiety that it is likely worth to you. Is it your main/only/daily driver? I know it is hard to procure gear where you are but is it feasible for you to get a decent deal on a 3-4 yr old used/refurb tablet pc? I have sparred with Toshiba service in the US (well, mostly the staff are in the Philippenes) on many occasions in the past 2 yrs and they were quite poor when they weren't close to circling the drain and dealt with ASP's in the Washington DC metro area as well as with their depot in California - it just went from bad, to worse to worse yet.

    You have all the moral support you could ask from me - and clearly others here - but sometimes you need a friend to tell you when it's time to throw in the towel. If finances force you to work this one out - at least until it's totally dead - you have an additional pair of shoulders here. Best of luck, truly.
     
  2. DRTigerlilly

    DRTigerlilly Tablet Lead Mod (Retired) Super Moderator

    Messages:
    7,171
    Likes Received:
    461
    Trophy Points:
    271
    At this point I've more or less accepted the madness, but I get your point and am only updating this post to document it.

    It's not my daily driver, but I've really held on to the device because of the EMR goodness...which we know is becoming a unicorn...

    Toshiba USA is supporting the local ASP...
     
  3. DRTigerlilly

    DRTigerlilly Tablet Lead Mod (Retired) Super Moderator

    Messages:
    7,171
    Likes Received:
    461
    Trophy Points:
    271
    3̶ ̶y̶e̶a̶r̶s̶ 2 years,3 digitizer assemblies, one new battery, and one new charger later, i now have a fully functional *knock on wood* EMR device again

    The screen kept lifting/separating due to faulty/old adhesive. After the installation of the final screen, with new adhesive, the device could only be used plugged even though the battery was @ 70 capacity. ASP thought that the constant opening and closing had made the connections loose, but were unable to reliably fix this, they ordered a new motherboard and battery, which Toshiba refused and requested the device be sent to their repair facility in the US.
    Toshiba supposedly replaced the battery. When the device was returned, the power supply was MIA and not returned with the device, so I had to wait for a new one to be supplied.

    END SAGA
     
    Last edited: Sep 27, 2018
    ORTOX, dellaster and Shizaru like this.
  4. Shizaru

    Shizaru Scribbler - Standard Member

    Messages:
    489
    Likes Received:
    331
    Trophy Points:
    76
    Good to hear you had some satisfaction, even if it was a long time coming. They should have offered some form of compensation given the fact that you couldn't use the machine in all that time.
     
    DRTigerlilly likes this.
  5. jbaks

    jbaks Scribbler - Standard Member

    Messages:
    180
    Likes Received:
    36
    Trophy Points:
    41
    Thats good. I dont think ill be buying a Toshiba anytime soon though.
     
  6. DRTigerlilly

    DRTigerlilly Tablet Lead Mod (Retired) Super Moderator

    Messages:
    7,171
    Likes Received:
    461
    Trophy Points:
    271
    @lovelaptops I concede defeat....was using the tablet last night
    [​IMG]
     
  7. jbaks

    jbaks Scribbler - Standard Member

    Messages:
    180
    Likes Received:
    36
    Trophy Points:
    41
    what happened?
     
  8. DRTigerlilly

    DRTigerlilly Tablet Lead Mod (Retired) Super Moderator

    Messages:
    7,171
    Likes Received:
    461
    Trophy Points:
    271
    I just got the tablet returned from Toshiba a little over a week ago, was using it and the screen started flickering. It's now permanently in this state.
     
    Last edited: Sep 28, 2018
  9. thatcomicsguy

    thatcomicsguy Scribbler - Standard Member Senior Member

    Messages:
    2,955
    Likes Received:
    1,970
    Trophy Points:
    181
    RIP Toshiba. Flags at half mast. You'll be missed.
     
    DRTigerlilly likes this.
  10. lovelaptops

    lovelaptops My friends call me Jeff Senior Member

    Messages:
    1,860
    Likes Received:
    462
    Trophy Points:
    101
    My deepest condolences. You fought the good fight. So sorry.
     
Loading...

Share This Page