Surface Studio / Studio 2 Discussion Thread

Discussion in 'Microsoft' started by kvoram, Oct 26, 2016.

  1. Steve S

    Steve S Pen Pro - Senior Member Super Moderator

    Messages:
    8,103
    Likes Received:
    3,627
    Trophy Points:
    331
    <<...I'm scared to discover it might be affordable...>>

    ...Yes, there certainly is that risk...!
     
  2. Steve S

    Steve S Pen Pro - Senior Member Super Moderator

    Messages:
    8,103
    Likes Received:
    3,627
    Trophy Points:
    331
    Well, tomorrow is November the 15th. I wonder if a Studio 2 will be waiting for me at my local Microsoft store?

    And, of course, there's a winter storm warning for tonight and all day tomorrow. Snowmageddon.

    Coincidence...? You be the judge!
     
    wataru, Azzart and JoeS like this.
  3. Steve S

    Steve S Pen Pro - Senior Member Super Moderator

    Messages:
    8,103
    Likes Received:
    3,627
    Trophy Points:
    331
    Amazingly, the Studio 2 is at the store and ready to pick up!

    But I'm standing in my living room looking at the first heavy snow fall of the season... and it's still snowing. I'm going to have to wait for the snowplows to get to our subdivision!
     
  4. dstrauss

    dstrauss Comic Relief Senior Member

    Messages:
    10,791
    Likes Received:
    9,320
    Trophy Points:
    331
    Must be in the "Upper Midwest"
     
  5. Bronsky

    Bronsky Wait and Hope. Senior Member

    Messages:
    8,111
    Likes Received:
    4,973
    Trophy Points:
    331
    We had snow yesterday on the east coast as well.
     
  6. Steve S

    Steve S Pen Pro - Senior Member Super Moderator

    Messages:
    8,103
    Likes Received:
    3,627
    Trophy Points:
    331
    <<...Amazingly, the Studio 2 is at the store and ready to pick up!..>>

    Well... No. For some reason, the Microsoft store has completely fumbled the ball on this.

    Wednesday evening, got an e-mail from the store that the Studio 2 was in and ready to pick up. Later that evening and into Thursday, snowmageddon struck. I waited until things settled down (i.e., snow plows arrived), then dug out the driveway and cautiously made my way to the store... but the Studio 2 wasn't there! FedEx was delayed by the storm... Special note: I had no problem with FedEx being delayed, but I had a big problem with the e-mail being sent without VERIFICATION...!

    Today, Friday, I called the store around lunch time. Yes, the studio 2's have been delivered. Are you sure? Have you actually seen them in the stockroom? The Studio 2's have been delivered... So I sacrificed my lunch and drove over to the store only to discover that the model that I had ordered had NOT been delivered. In fact, no one had any idea when it would be! Strongly worded statements followed. I almost bought a more expensive model until they told me I'd have to wait for that one as well.

    Finally told them that the next time they tell me it's ready to pick up, it had better be there.

    So now I'm just hanging. No guess at when this thing might arrive. Maybe it's December the 6th, who knows...
     
    JoeS and Marty like this.
  7. Marty

    Marty Pen Pro - Senior Member Senior Member

    Messages:
    3,381
    Likes Received:
    3,273
    Trophy Points:
    231
    I'm surprised the store manager didn't immediately offer some kind of compensation. You are probably one of their precious few customers willing to purchase Studio 2 (hence why they carry none in-stock, lol), you'd think they would want you to leave with the very best of impressions.

    Throw maybe a free Surface Dial, so you don't feel like you've wasted your time.

    Costs MS hardly anything, but it would improve you and your wife's experience with device, and reflect nicely on the Store's sales metrics.

    I'd seriously consider asking the store manager about it...should they drop the ball again.
     
  8. Steve S

    Steve S Pen Pro - Senior Member Super Moderator

    Messages:
    8,103
    Likes Received:
    3,627
    Trophy Points:
    331
    <<...I'd seriously consider asking the store manager about it...>>

    ...Already went down that path. When I pointed out that I'd wasted a lot of my time up to today the store manager offered me a 5% discount. I asked for 10%. She countered with $20 off of $200 of accessories. Since they were trying to upsell me by $500, I told her... something...

    Now we're just in limbo. (Thanks, Microsoft!)
     
    Marty likes this.
  9. Marty

    Marty Pen Pro - Senior Member Senior Member

    Messages:
    3,381
    Likes Received:
    3,273
    Trophy Points:
    231
    Wait, am I hearing this right?

    5% off $3500 (not sure if you got the base model) works out to $175, which is actually more than the cost of a dial.

    Heck, why not just take that?
     
  10. Steve S

    Steve S Pen Pro - Senior Member Super Moderator

    Messages:
    8,103
    Likes Received:
    3,627
    Trophy Points:
    331
    <<...Heck, why not just take that?..>>

    Pay attention. She was offering me 5% off a more expensive model ($4000). I briefly considered it because I thought I could get the unit then and there. But then she told me that I would have to wait for another shipment. So, no bargain on price and I'm still stuck to wait...
     
Loading...

Share This Page