Surface Pro Hard Reset

Discussion in 'Microsoft' started by razielu, Sep 8, 2014.

Thread Status:
Not open for further replies.
  1. razielu

    razielu Pen Pal - Newbie

    Messages:
    9
    Likes Received:
    0
    Trophy Points:
    5
  2. jnjroach

    jnjroach Technology Strategist Super Moderator

    Messages:
    4,150
    Likes Received:
    1,606
    Trophy Points:
    181
    Shut the machine completely down (if machine is unresponsive, hold power button down 20-30 seconds until it shuts down), hold the volume rocker up and power on, exit the UEFI Screen without changing anything....
     
  3. razielu

    razielu Pen Pal - Newbie

    Messages:
    9
    Likes Received:
    0
    Trophy Points:
    5
    And should that operation cut off power across the board (just like pulling out the battery would)?
     
  4. jnjroach

    jnjroach Technology Strategist Super Moderator

    Messages:
    4,150
    Likes Received:
    1,606
    Trophy Points:
    181
    It is more akin to the "Soft Reset" on a Smartphone. It clears the RAM and caches of any data....

    What are you trying to accomplish?
     
  5. razielu

    razielu Pen Pal - Newbie

    Messages:
    9
    Likes Received:
    0
    Trophy Points:
    5
    I'm trying to reset USB power state. In other words, do a full USB power cycle in other words. Usually that helps when the USB port gets hung up (it spits out code 43 for every device you connect to it).

    On a laptop with a removable batter you'd just disconnect the power cable, take out the battery and then hold the power button for 10-20 seconds to discharge all remaining power from within the condensers on the board.
     
  6. jnjroach

    jnjroach Technology Strategist Super Moderator

    Messages:
    4,150
    Likes Received:
    1,606
    Trophy Points:
    181
    It should accomplish what you're looking to do
     
  7. razielu

    razielu Pen Pal - Newbie

    Messages:
    9
    Likes Received:
    0
    Trophy Points:
    5
    It hasn't. Already tried that. :)
     
  8. jnjroach

    jnjroach Technology Strategist Super Moderator

    Messages:
    4,150
    Likes Received:
    1,606
    Trophy Points:
    181
    You do realize that the USB Port on the SP3 is under-powered and the error you're seeing is more likely caused by that, most of us have circumvented this by using Y Cables, plugging the power portion into the Power Supply's USB Charger.
     
  9. razielu

    razielu Pen Pal - Newbie

    Messages:
    9
    Likes Received:
    0
    Trophy Points:
    5
    First of all, I have a 1st gen. Surface Pro, and second it worked like a chaem up until the 8.1 update. Is your solution also applicable to SP1? Thanks.

    Edit: Just tried a Y cable, same symptoms.
     
  10. jnjroach

    jnjroach Technology Strategist Super Moderator

    Messages:
    4,150
    Likes Received:
    1,606
    Trophy Points:
    181
    This should work on all Surface Pro models...do you have any pending Firmware Updates?
     
Loading...
Thread Status:
Not open for further replies.

Share This Page