Surface Pro 7+ Discussion Thread (January 2021)

Discussion in 'Microsoft' started by sonichedgehog360, Jan 11, 2021.

  1. Wiz

    Wiz Pen Pal - Newbie

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    Yes but it's almost inaudible. I really have to put my ear directly to the casing to hear it at all.

    Sent from my SM-N986B using Tapatalk
     
  2. Variable

    Variable Tablet-fan

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    Second Surface Pro 7+ ... Second failed orientation sensor.
    WTF?
     
  3. Variable

    Variable Tablet-fan

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    Looks like there was a reason why the Pro 7+ was not released widely as the Pro 8.
    Quality control issues: I now have a second device with screen orientation sensor problems (and all other sensors have failed too... incl accelerometer, etc)
     
  4. desertlap

    desertlap Pen Pro - Senior Member Senior Member

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    Very unfortunate and unlucky for you, but in our customer base at least so far (it is early) the failure and DOA rate is actually slightly better with the 7 + compared to the standard 7

    Likely that's due as much as anything to tweaked manufacturing processes, learned from the standard Pro 7

    And FWIW, the Go 2 , The Surface Laptop Go ,and the Pro X have exceptionally low DOA and early failure rates.
     
  5. dstrauss

    dstrauss Comic Relief Senior Member

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    I tend to agree with @desertlap - all of my Surface adventures have been user failure, not hardware. I will admit we're replacing my wife's original Surface Book this week for a battery swelling issue, but the thing has been in use since fall of 2015 and almost never leaves the power plug.
     
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  6. sonichedgehog360

    sonichedgehog360 New forum: bit.ly/newTPCR Senior Member

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    Same here. To be clear, I am not downplaying your device failure. It is an unfortunate reality of an imperfect world that is striving for perfection. Surfacegate with the Surface Pro 4 is a well-documented issue after all. And my Surface Pro 7 came with a minor blacklight bleed and pixel discoloration issue which I only recently got around to getting swapped after I got my Pro 7+. Nonetheless, I have had the least hardware issues with my Surfaces than most other devices. You still get anywhere from ~1% to >10% failure rates with most consumer electronics these days (see example below of video game consoles) with the best-made devices sitting on the lower end of that spectrum. Even commercial aircraft, which are held to stringent quality standards orders of magnitude better than consumer products, have a crash happen on the order of a couple out of every 100,000s or 1,000,000s of flights, thankfully (for us!) working out to an infinitesimal fraction of 1%. Point being, absolutely perfect 0% defect and failure rates is not going to happen, but the very best companies will get very, very close to it.

    upload_2021-5-13_10-17-13.png
     
    Last edited: May 13, 2021
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  7. Variable

    Variable Tablet-fan

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    If it is a software issue then I would love to know what it could be since I just factory reset the device and support tells me that it is a hardware failure if that doesn't fix it.
     
  8. sonichedgehog360

    sonichedgehog360 New forum: bit.ly/newTPCR Senior Member

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    Here you go. You could always try doing a fresh install of Windows 10 from a thumb drive and then applying the latest driver and firmware package from here:

    https://www.microsoft.com/en-us/software-download/windows10

    https://www.microsoft.com/en-us/download/details.aspx?id=102633

    Let me know how this goes. Maybe you're just having especially bad luck? I know the Pro 7+ has been getting very wide circulation among businesses and has been a big hit. So on the one hand, it would be highly irregular that you would get hit twice with a bad device. Though, on the other hand, it wouldn't be the first time someone got double whammied. Keep us posted! Glad to help! :)
     
    Last edited: May 13, 2021
  9. Variable

    Variable Tablet-fan

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    Thanks but it was my understanding that the "factory reset" using a cloud download from MS would be effectively a hard reset to a clean install with the proper drivers installed.
    Maybe I will try what you are suggesting.
    The only unusual thing I may be doing is that I enable hibernation, since I may not use the Surface for a couple of hours at a time and I found that this setting really saves battery life and health long term.
    (On the latest machine I never even got around to using it except for some surfing the web)

    Otherwise, this machine has been limited to Edge, Office365, GIMP, Syncthing, Keepass usage (plus I installed 7zip, VLC and Steam but didn't even use them yet).
    Take that for anyone thinking that I am doing anything unusual.
     
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  10. Variable

    Variable Tablet-fan

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    Clean install from USB. No dice.
    It acts as if there is no sensors.

    Doesn't give the option to enable auto rotate in notification, unless I add sensorpresent = 1 in regedit.
    Doing that still does nothing.
     
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