Surface Pro 4 Discussion Thread

Discussion in 'Microsoft' started by spinedoc77, Oct 6, 2015.

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  1. Steve S

    Steve S Pen Pro - Senior Member Super Moderator

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    <<...Has anyone had wake from sleep issues since the Oct 11 firmware updates?..>>

    @mertzi : Yes; it's not just you. However, in my case it's my wife's Dell desktop that has developed this problem. Typical troubleshooting suggestions are:
    • Run the Power Troubleshooter (Settings > Update window) on the theory that the Fall Creator's Update did not set the power settings correctly. (I have found this to be ineffective.)
    • Update the Video driver on the theory that there is a compatibility issue. (Also found to be ineffective; In true form, the video drivers on the Dell Support site are actually older than the driver currently installed and the latest driver on the Intel site won't install, reporting an execution time error. In addition, Surface drivers are assumed to always be up to date because of Windows Update, but we know that sometimes the drivers on the Intel site are newer, but may not be "tuned" to account for Surface hardware uniquenesses.)
    Given the above, it's likely that we'll both have to wait for Microsoft to issue a patch to fix this problem. In the meantime, be sure to send feedback to Microsoft about your issue. And don't expect a patch too soon; Microsoft's track record is that it takes them months to get around to fixing things like this...
     
  2. mertzi

    mertzi Pen Pal - Newbie

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    Thanks for your input! Glad to hear I'm not alone because I'd rather not go through another service exchange, already done 4, great hardware! I've narrowed it down further.

    1. The only firmware that was updated Oct 11 is the one for "Surface Embedded Controller", is it at all reasonable that this can be the cause?

    2. It's probably not Windows. I have tried a clean install of 1607, 1703 and 1709, with older and the newest drivers, problem still present.

    3. This here is weird. Using an app that supports Connected Standby e.g. Groove, playing music circumvents the issue. As long as music is playing while in sleep mode, I can wake my Surface after longer periods. If Windows is just idling it just takes a minute after the screen turns off and it's impossible to wake it up.

    Regarding feedback to MS, which is the best channel to do this? I've had correspondence with my country's Microsoft support, and while being very accommodating (not sure if proper word) the tech guy hasn't contributed to anything useful. He has recommended the standard procedures of using various troubleshooters, but they find nothing. And I doubt he will forward this information to anyone who can actually address the issue.
     
  3. mertzi

    mertzi Pen Pal - Newbie

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    An update. I have gone back to using hibernate only with no issues (besides longer wake up time of course). Today I did some more reading regarding "Surface Embedded Controller" specifically and found some interesting info. A previous firmware update of "Surface Embedded Controller" in May 2017 was specifically to address sleep battery drain, i.e. the Embedded Controller must have some relevance to sleep.

    "Surface Embedded Controller Firmware (v103.1684.256.0) improves battery life during sleep." Source: https://blogs.technet.microsoft.com/surface/2017/05/26/updates-for-surface-pro-4-25-may-2017

    I wouldn't be surprised at all if the "if it aint broke, break it"-urge was too strong for the Surface team. Microsoft started to allow driver roll backs in Windows 10, why can't they do the same with firmware, at least to let users rule it out as cause for issues.
     
  4. sonichedgehog360

    sonichedgehog360 AKA Hifihedgehog Senior Member

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    Holy smokes! It took me six months to actually try it at a Best Buy but it is simply incredible. I just demoed the Wacom Bamboo Ink and it was so effortless and graceful that I was floored. It is a whole lot smoother than my Surface Pro 4's pen ever is. Quick question, though: Will it feel just as fantastic on my Surface Pro 4 as the AES-enabled devices I was trying it on at the store?
     
  5. DRTigerlilly

    DRTigerlilly Tablet Lead Mod (Retired) Super Moderator

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    Were the screens of the AES devices textured? or was the screen similar to the SP4? super glossy/slippery?
     
  6. sonichedgehog360

    sonichedgehog360 AKA Hifihedgehog Senior Member

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    They were smooth/glossy like my SP4 which has a glass screen protector installed.

    UPDATE: I went to Best Buy tonight, demoed the stylus on my SP4 and I was instantly sold. The so-called lag that some refer to on the display edges only occurs when hovering. When the tip is on the surface, it is just as precise as when it is at the center of the display. If I hold the pen on the display, with the tip facing directly downward, pressure is already detected--in other words, much lower IAF than the Surface Pro 4 pen. The pressure curve also feels much smoother--it reminds me of the Surface Pro 2's Wacom EMR pen in many ways. The tip is also followed far more accurately on grid lines which is incredibly useful for engineering work when I am taking down notes and sketching rough diagrams and plots in virtual grid paper. All in all, this is well worth the price. In the end, I was able to grab an open box unit for $10 cheaper that was, for all intents and purposes, brand spanking new--the factory-applied plastic wrapping was still secured around the pen and the battery hadn't even been touched!
     
    Last edited: Dec 17, 2017
  7. jangaru

    jangaru Pen Pal - Newbie

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    Does anyone have a SP4 without backlight flicking/throbbing at low brightness? My launch day device (@ anything below 20% brightness) and the refurb I got under Complete (anything below 13% brightness) to replace it both exhibit this, so I wonder whether I should continue playing my luck or sell my refurb and try another brand device? It's frankly a bit annoying not being able to use my device at night
     
  8. JoeS

    JoeS I'm all ears Senior Member

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    Yes, lots of people apparently.. :( Congrats on joining https://flickergate.com

    upload_2018-1-14_9-8-37.png
     
  9. jangaru

    jangaru Pen Pal - Newbie

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    I looked at the thread and the link you posted but I am not sure if I am seeing the same flickering issue. My issue does not affect readability of text, nor exhibit ghosting like in the photos etc. There is just a slight throbbing of backlight on a white screen that you need to look at closely at low brightness. So that's why I wanted to see if anyone here has a device that is (usable at night) without the backlight throbbing at low brightness.
     
  10. DRTigerlilly

    DRTigerlilly Tablet Lead Mod (Retired) Super Moderator

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    it's not the same issue, what you're referring to is an issue relative to the adaptive brightness. It's been a longstanding software glitch unfortunately AFAIK there hasn't been a fix yet.

    Potential fix
     
    Last edited: Jan 14, 2018
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