Surface Pro (2017) Discussion Thread

Discussion in 'Microsoft' started by spinedoc77, May 21, 2017.

  1. bloodycape

    bloodycape confused Senior Member

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    Anyone with a SP5 recently been able to get MS to swap their device with an SP6? I have a few days left on complete & it be nice to get an SP6 as my SP5 has some issues(like number row hardware & software not working).
     
  2. dstrauss

    dstrauss Comic Relief Senior Member

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    @Chris_Kez reported he got an SP5 replacement for his SP5 recently - no upgrade.
     
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  3. Chris_Kez

    Chris_Kez Reformed Lumia Fan

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    As [mention]dstrauss [/mention]said I just went through this. I sent back a SP5 on the 22nd with a cracked screen. They sent me the same model as a replacement, and tacked on an additional five months of Complete care. If I’d gone to the store I feel like I’d have gotten a SP6 as a replacement, but my Complete Care was expiring and who knows when they’ll reopen their stores.


    Sent from my iPhone using Tapatalk
     
  4. bloodycape

    bloodycape confused Senior Member

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    I spoke to someone over chat last night & told me my compete was extended to August, moved from June & will make a note of it on my account. I am really hoping they open up in June so I can take my SP5 for replacement(rather not wait for the mail) & if I get an Sp6 better if not a new SP5 with less battery wear is fine by me(pending hardware doens't act up).
     
  5. bloodycape

    bloodycape confused Senior Member

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    I got my replacement SP5 & it kind of was charging slow(charger wasn't changed) while using it. Is that because it was downloading all the windows updates & doing whatever background tasks new Windows install do or is there something wrong? I am going to keep track of it, but on the plus side I now have an extra year on the warranty. What are the chances in March I call with issues my replacement device is newer device than the SP5?
     
  6. bloodycape

    bloodycape confused Senior Member

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    So I'm having a white pixel & hot pixel slowly cropping up on my SP5. I have a month left on my MS Care. Anyone know if replacement devices are going to be SP5 still or are people getting lucky & getting SP6?
     
  7. darkmagistric

    darkmagistric Pen Pro - Senior Member Senior Member

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    Its a pity they don't have the physical stores anymore. Since the Pro 7 is now almost 2 years old, I'd like to imagine if the Physical Stores were still around, there would be no way they would have leftover Pro 5s and 6's and just replace a pro 5 or 6 with a 7. But for sending into Microsoft corporate, I think you'll likely get a Pro 5 sadly. But if you're pixels are starting to go, you got nothing to lose by sending it in.
     
  8. bloodycape

    bloodycape confused Senior Member

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    Yeah physicals stores would have been optimal. I know with MS now one has to send it in then they send the replacement back, which is not optimal as that takes at least a week. It's so weird if they still have the SP5 after all these years. Just so odd.
     
  9. bloodycape

    bloodycape confused Senior Member

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    Finally got around to talking to MS support. They still have SP5 in inventory but no SP4 anymore. Since mines was a base I might get the base with 8gb of ram if 4gb isn't available. Now to install W10 again.
     
  10. bloodycape

    bloodycape confused Senior Member

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    I have Windows 11 beta on my machine but it says that it's not meet the min requirements. What is the SP5 missing to not meet the min requirements?
     
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