Surface Laptop Discussion Thread

Discussion in 'Microsoft' started by JoeS, May 2, 2017.

  1. nnthemperor

    nnthemperor Scribbler - Standard Member Senior Member

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    With nothing on the horizon, the forums have been unusually quiet

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  2. Kumabjorn

    Kumabjorn ***** is back Senior Member

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    I'm waiting to see what the Surface Book 2 looks like.

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  3. okieiam

    okieiam Scribbler - Standard Member

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    I have no idea. It's N-trig, mine is Wacom. Plus don't buy it there, go to gearbest and wait for flash sale, you may get haft the price
     
  4. haigboardman

    haigboardman Pen Pal - Newbie

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    I bought a surface laptop back in January (3 months ago) and the right hand side of my palm rest has started to wear (see attached images) - at the moment it's not that bad but considering this is only 3 months old i find it to be excessive, whats it going to look like at 1 year old? or 2?

    I got in contact with Microsoft and showed them the pictures; was told this is "normal wear", in fact see part of their response below:

    "As mentioned in my previous email the keyboard alcantara material can wear over time. It's a soft material, even on hard surface material the paint can dissapear over time from it. This is how the material acts, some people can sweat a bit more then others, movement over the material like hand movement can make the material look more finished. I hope that my details where usefull for you Haig."

    I find this insane - a £1250 laptop that has a wear patch after 3 months of light use.. and then get told that this is to be expected?!

    Any advice on what i can do? anyone had a similar problem?
     

    Attached Files:

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  5. Telstar1948

    Telstar1948 Scribbler - Standard Member

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    No advice on the alcantara issue, but I would request that they escalate your concern to the next support tier. Keep trying & it's likely you'll find someone that sees the sense of your concern & will do something about it.
     
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