Surface Book 2 Discussion Thread (13.5" and 15" models)

Discussion in 'Microsoft' started by JoeS, Oct 17, 2017.

  1. Azzart

    Azzart Late night illustrator Senior Member

    Messages:
    2,253
    Likes Received:
    1,557
    Trophy Points:
    181
    Would you mind explain this further? I'm not sure I got it the right way, sorry.

    First I tried holding down the power button as long as I could while Windows was fully operative: it just restart Window.
    Then I tried holding it down when the Windows logo appears during booting: it restarted something like three times and than it made a few seconds of diagnostics followed by the usual blue screen where you can choose to restart or enter the advanced booting menu.
    Either way, I didn't see any command prompt showing up.
    Also, If the latter was what you meant I fear nothing changed.

    It might just be a bad unit, sometimes it happens.
    In that case I'll have to force my way to customer service to have them send me a new unit before I send the current one back. Hope the customer service is still as good as it was back when I had the Surface Pro 3.
     
  2. jnjroach

    jnjroach Technology Strategist Super Moderator

    Messages:
    3,932
    Likes Received:
    1,202
    Trophy Points:
    181
    Sorry - I forgot to say hold the volume rocker up at the same time as pressing the Power Button, it will take 30+ seconds and the slide down to shutdown screen will appear just keep pressing until you see this screen:

    [​IMG]
     
    Kumabjorn, Chris_Kez and YVerloc like this.
  3. Azzart

    Azzart Late night illustrator Senior Member

    Messages:
    2,253
    Likes Received:
    1,557
    Trophy Points:
    181
    I gave it a try multiple times, but on mine it only goes straight into the UEFI menu without showing any other screen like the one in photo.
     
  4. jnjroach

    jnjroach Technology Strategist Super Moderator

    Messages:
    3,932
    Likes Received:
    1,202
    Trophy Points:
    181
    Weird - the first couple of time I pressed the power button too long and blew past the screen, I'll see if I can rig a way to use my phone to capture the full process...
     
    nnthemperor likes this.
  5. perry59

    perry59 Pen Pal - Newbie

    Messages:
    89
    Likes Received:
    12
    Trophy Points:
    16
  6. Chris_Kez

    Chris_Kez Scribbler - Standard Member

    Messages:
    220
    Likes Received:
    161
    Trophy Points:
    56
    The official support is for one 4k monitor @ 60Hz or two @ 30Hz. Some folks have said they were able to do two @ 60Hz using a dock from Plugable.



    Sent from my iPhone using Tapatalk
     
  7. perry59

    perry59 Pen Pal - Newbie

    Messages:
    89
    Likes Received:
    12
    Trophy Points:
    16
    I would imagine most people would use a dock for attaching external monitors. I believe this guy was using the surface dock and said it would not work. So maybe it is just the microsoft dock that is junk?
     
  8. Kumabjorn

    Kumabjorn ***** is back Senior Member

    Messages:
    4,263
    Likes Received:
    2,268
    Trophy Points:
    231
    Any link to that dock? Seems to be a wide selection.
     
  9. jnjroach

    jnjroach Technology Strategist Super Moderator

    Messages:
    3,932
    Likes Received:
    1,202
    Trophy Points:
    181
  10. Kumabjorn

    Kumabjorn ***** is back Senior Member

    Messages:
    4,263
    Likes Received:
    2,268
    Trophy Points:
    231
    Doesn't 30Hz flicker? Hurt your eyes after a while?
     
Loading...

Share This Page