I'd been having bizarre problems with my Surface Pro 1. It stopped charging while plugged in; it would only trickle charge overnight. I got a Power Cover, and it would randomly reboot. Tonight, I got (what I assume to be) the new version of a BSOD. The message says "Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you." It gets to 100% and just sits there, mocking me. I've tried everything I can think of: hard reboot, letting it sit (it was running *very* hot), removed the SD card, etc. No joy. I do have the insurance plan, but not excited about losing my licenses for Acrobat Pro Extended and Office 2013. Any ideas??? How horrific will MS be? How horrible will getting someone else's problem computer be? How long of a warranty will I get on a refurb? Will I get a "new" AC adapter? Is the Power Cover also defective?!