Sorry to hear you guys are having issues. So far, the only issues I have with my Duo 11 are Win8 related and hopefully will resolve with time/upgrades. With the lack of retail outlets, it is getting much harder to get in-store help. I suspect this is one reason people are willing to pony up extra $ for Apple stuff. Now that there is a Microsoft Store in downtown PDX (they carry the Vaio Duo 13 too), I'll likely buy from them rather than Best Buy.