Sony Duo 11 pen problem

Discussion in 'VAIO / Sony' started by vozie, Feb 7, 2013.

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  1. vozie

    vozie Pen Pal - Newbie

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    Hello,

    I have problem with the pen, if I stop using it for a few minutes it is not recognized by the screen, but if I unscrewing the battery cap and put i on again it starts working again (the pen is recognized). Anybody having the same problem or a solutiong? /Voz
     
    Last edited: Feb 8, 2013
  2. DeshMindER

    DeshMindER Pen Pal - Newbie

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    Try swapping the batteries for new ones.
     
  3. vozie

    vozie Pen Pal - Newbie

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    Thank you, it was the battery. I didn't suspect it as the computer only was one month old. Nevertheless the problem was solved by a new battery.
    Edit: The poblem returned. Will contact Sony for a replacement pen. See how it goes. /Voz
     
    Last edited: Feb 11, 2013
  4. vozie

    vozie Pen Pal - Newbie

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    Problem solved (i.e. the pen was broken). New pen dispatched promptly with DHL by Sony under warranty.
    Very satisfied with Sony customer support in Sweden/Europe, no fuss.
     
    Last edited: Feb 14, 2013
  5. zendragon

    zendragon Scribbler - Standard Member

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    I have an HTC Flyer with an N-Trig pen and have to unscrew the top in order to get mine working occasionally too. I don't have to do it every time I use it/stop, just once a month or so, but it seems like a common problem for N-Trig pens in general.
     
  6. dceggert

    dceggert Owner of a TabletPC Museum Senior Member

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