Sorry to hear about that. We'll be glad to work with you until your issue is fully resolved. For starters, could you please confirm the hardware and operating system you tried to compress, and the settings you used? Additionally, is it possible for you to share the actual error message you received? This would go a long ways in resolving the issue. You may find it convenient to take a "screenshot" of the error screen with your camera and then upload that picture here (since you wouldn't be able to take and save a screenshot in the special processing mode).