Series 7 - Screen Sitting Above Bezel Problem

Discussion in 'Samsung' started by alvarez13, Nov 2, 2011.

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  1. timpaatkins

    timpaatkins Scribbler - Standard Member

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    Yea, its actually pretty catastrophical. Like selling a new hybrid convertible car only to realize the damn roof cant be closed. The one greatest selling point is the very thing with the most quality control issues. Alanis Morrisette should have written a song about it.
     
  2. jamesT

    jamesT Pen Pal - Newbie

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    Well I was going to send it into Samsung for repair, however the MS Store has offered to exchange. Has anyone had luck with that?

    Since I sold my Cintiq once this beauty arrived, I really need a tablet to demo my artwork at my shop. It's in a mall and it's about to get busy. People love to see how you can draw on a computer. Helps me generate interest and increases sales. Terrible timing to send in for repair, but I'm skeptical of a new one not having the issue. Thoughts?
     
  3. jnjroach

    jnjroach Technology Strategist Super Moderator

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    The MS Store will exchange it, I had another issue that required repair so I exchanged it and my new Slate has no flex or bezel issues...
     
  4. jamesT

    jamesT Pen Pal - Newbie

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    Replacement with no issues, eh? That is good news. Thanks for the info. I'm going to try a MS Store exchange then.

    Such a wonderful device otherwise. Damn I hope this works.
     
  5. timpaatkins

    timpaatkins Scribbler - Standard Member

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    If you exchange it, open that baby up right there in the store and fire her up, make sure everything is ok.
     
  6. jamesT

    jamesT Pen Pal - Newbie

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    Ah I wish, it's the online store. They said this will extend the online store warranty for returns and exchanges another 30 days though. So should it be another dud I won't be stuck with it.
     
  7. JoeRomeo

    JoeRomeo Pen Pal - Newbie

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    Just exchanged mine in person at a Microsoft Store without a problem. They even checked serial numbers in the back room so I ended up leaving with a CBC model.
     
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