Samsung Galaxy Book 2 (2018)

Discussion in 'Samsung' started by Cuberdon75, Aug 10, 2018.

  1. Steven Bickle

    Steven Bickle Pen Pal - Newbie

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    My model number is SM-W737YZSBXSA but they all seem pretty similar with the Snapdragon 850 chip, 128GB storage and 4GB of RAM. I managed to find a case on Alibaba Express but when I put that on and fold the keyboard back the it doesn't switch off. You wouldn't be using a case by any chance? It is possible that the firmware is different because the manufacturing date is Feb 19 but you think they would push the firmware updates through windows update. I would take it up with Samsung and see what they can do for you.
     
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  2. desertlap

    desertlap Scribbler - Standard Member Senior Member

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    I just checked our lab unit and still no 1903 up date showing. I also confirmed that the keyboard stays active on this unit when folded back.

    I have an email in to Samsung about 1903 and added the keyboard issue as well. I know at least one other person reported that they got an update that makes the keyboard lock when flipped back.

    I'm sure it had to be a firmware fix but I cant find anything in our support about it. I wonder if it was released as pert of one of the cumulative patch Tuesday releases and then got pulled for some reason?

    OTOH It 's also possible that they updated the physical keyboard at some point. I can't speak to @JoeS machine, but our lab machine was one of the very first units Samsung shipped. to the US. We were told at the time that it wasn't possible because of the lack of a signaling magnet and @Steven Bickle , the fact that it doesn't work in a case indicates to me that Samsung may have made a hardware change.
     
    Last edited: Jul 29, 2019
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  3. desertlap

    desertlap Scribbler - Standard Member Senior Member

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    Ok , partial update. The issue with the 1903 is still with Qualcomm, Samsung thinks mid August, but that's not guaranteed. As to the keyboard locking when flipped behind, she got contradicting answers. Stay tuned....
     
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  4. Steven Bickle

    Steven Bickle Pen Pal - Newbie

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    Thanks for the update!
     
  5. desertlap

    desertlap Scribbler - Standard Member Senior Member

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    @Steven Bickle , I'm somewhat mystified by the keyboard situation . Neither of the two units we have access to disable the keyboard when flipped back, but apparently yours does and at least one other person reported theirs did too.

    The fact that it works when not in the case but doesn't in a case deepens the mystery.

    If you wouldn't mind, if you could look more closely at the keyboard itself and see if there is something like a revision number printed on it? In ours it's really tiny, but its near the connector and in both of our samples it says Rev. A0
     
  6. Steven Bickle

    Steven Bickle Pen Pal - Newbie

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    I have taken a couple of photos of the details on the keyboard and the keyboard itself in case anything looks different.
    Keyboard details (2).jpg Top of keyboard (2).jpg
     
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  7. desertlap

    desertlap Scribbler - Standard Member Senior Member

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    Thanks, that was really quick!
    Quick look at our lab sample shows an EJ-CW720 which is different. I don't want to jump to conclusions because Samsung sometimes has variations like that when they multiple source components and the only reason for the difference is because of that.

    I'll take this info and see what I can find out.

    Thanks!
     
  8. Steven Bickle

    Steven Bickle Pen Pal - Newbie

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    Finally getting updated to Windows version 1903 hopefully it all works out smoothly. Annotation 2019-08-28 133600.png
     
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  9. JoeS

    JoeS I'm all ears Senior Member

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    Same for me, updating now. Thanks for the heads up! Glad it’s finally here, but annoyed it took them three freaking months to throw WOA users a bone. Come on Microsoft, do better!
     
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  10. desertlap

    desertlap Scribbler - Standard Member Senior Member

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    Installing it on our lab machines now. Thx.
     
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