Quock Play Problem

Discussion in 'Hewlett Packard' started by DRTigerlilly, Sep 14, 2008.

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  1. newooub

    newooub Pen Pal - Newbie

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    My TX2500 had recently been crashing after it come back from sleep mode, and when I checked th errors report it showed the errors below. When I uninstalled the quick play, the crashes stopped. Does anyone have a solution that would allow me to keep quick play?



    Description
    Service QuickPlay Background Capture Service (QBCS) hung on starting.

    Problem signature
    Problem Event Name: ServiceHang
    Service Name: QPCapSvc
    Image Name: QPCapSvc.exe"
    Image Version: 0.0.0.0
    Service Type: 110
    Start Type: 2
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 1033

    Extra information about the problem
    Bucket ID: 46464932


    Description
    Service QuickPlay Task Scheduler (QTS) hung on starting.

    Problem signature
    Problem Event Name: ServiceHang
    Service Name: QPSched
    Image Name: QPSched.exe"
    Image Version: 0.0.0.0
    Service Type: 110
    Start Type: 2
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 1033

    Extra information about the problem
    Bucket ID: 67045211
     
  2. Kyle Porter

    Kyle Porter Veteran Moderator Senior Member

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    Have you been using the latest version?
     
  3. newooub

    newooub Pen Pal - Newbie

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    I don't know there's a new vrsion. There's no new update for quick play from windows or HP update. Where can I get it?
     
  4. Kyle Porter

    Kyle Porter Veteran Moderator Senior Member

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    Try the hp website.
     
  5. newooub

    newooub Pen Pal - Newbie

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    I have Quick Play 3.7 & can't find newer version yet (still searching). What's your version?
     
  6. DRTigerlilly

    DRTigerlilly Tablet Lead Mod (Retired) Super Moderator

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    if you have 3.7 (installed) you should be able to use the update feature in it, to get 3.8 which was the latest i'd heard, but i could be wrong.
     
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