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  1. Brian

    Brian Scribbler - Standard Member Senior Member

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    December 15, 2004 08:30 AM US Eastern Timezone

    Leading NASCAR and Indy Racing League Team Delivers Split-Second Problem Resolution Powered by UniPress Software's Footprints

    EDISON, N.J.--(BUSINESS WIRE)--Dec. 15, 2004--
    Chip Ganassi Racing is Using FootPrints to Standardize Its IT Support Activities for 300-Plus Employees Located on and off the Race Track





    UniPress Software, Inc., a leading provider of web-based service desk automation software targeting the mid-market, today announced that Chip Ganassi Racing has selected FootPrints(R) to automate and standardize its organization-wide help desk operations. One of the most respected auto racing teams in NASCAR, the Indy Racing League, and the Grand-Am Series, Chip Ganassi Racing is using FootPrints to accelerate its IT support operations, ensuring the company maintains high performance levels on and off the race track.

    Chip Ganassi Racing has over 300 employees, and operates three facilities in North Carolina, Indiana, and Pennsylvania. To maintain its competitive edge, the company leverages technology in all aspects of its business, including the race cars, pit crews and trailers, and engineering, as well as its sponsor relations, human resources, accounting, and other day-to-day operations.

    "In our business, a split second can be the difference between winning and losing," explained Chip Ganassi. "We needed a system to centralize incident tracking and enable agents to respond quickly, especially from employees located at the race tracks, where our racing teams depend on 100% uptime and cannot afford to be sidelined."

    Keeping pace with the growing technical support needs of its racing operations, Chip Ganassi Racing replaced a spreadsheet-based tracking system with FootPrints, a web-based service desk solution. By implementing FootPrints, the company's six help desk agents can now centralize their IT support operations via the Internet, dramatically improving their ability to solve technical problems faster and expedite close rates.

    FootPrints offers a 100% web-based platform to centrally manage all types of service and support requests received from multiple channels, including phone, email, chat, and the web. The fully customizable line of FootPrints products enables organizations to streamline service and support operations and workflow, automate business processes, and control all aspects of the problem resolution lifecycle.

    Chip Ganassi Racing's four vehicle transporters are equipped with state-of-the-art servers, tablet PCs, and wireless hot spots that allow pit crews and track personnel to communicate on-site, as well as with the corporate network via satellite. FootPrints is allowing the company to deliver responsive technical support to and from the field, which plays a critical role in engineering, product development, and customer service.

    Prior to selecting FootPrints, Chip Ganassi Racing considered Heat(R) from FrontRange Solutions(TM), Track-It!(R) from Intuit(R), and a few other solutions. Mr. Ganassi cited FootPrints' web-based design, multi-project capability, and ease-of-use as the key differentials that impacted their decision.

    "FootPrints has helped us standardize our support processes, and by doing so, our team can now respond to service requests much faster, escalating issues as necessary, and ensuring problems are resolved," added Mr. Ganassi. "The system's flexibility is also allowing us to automate other areas of our business, making the company more efficient."

    In addition to IT support, Chip Ganassi Racing plans to use FootPrints to help automate facilities maintenance and repairs, product development and bug tracking, and customer survey projects.

    About Chip Ganassi Racing

    With offices in Pittsburgh, Indianapolis and Charlotte, Chip Ganassi Racing is the only race team in the world to compete in four different major racing series; NASCAR NEXTEL CUP, NASCAR BUSCH SERIES, INDY RACING LEAGUE and the ROLEX GRAND AMERICAN SERIES. Following a successful career as a driver, during which he participated in five Indianapolis 500 events, Chip Ganassi set his sights on ownership in 1988, and has since established his organization as a leading contender in every race entered. In open wheel racing, Chip Ganassi has amassed five championships in the last eight years (including an unprecedented four consecutive CART championships, the 2003 IRL Championship and the 2000 Indianapolis 500). In stock car racing, Chip Ganassi entered NASCAR NEXTEL CUP racing in 2001 and has already won five races and has a total of 42 top 5's and 94 top 10's. 2004 marked the first year running a limited Busch Series Schedule, and in only eight races entered, Chip's team earned one win, two poles, four top 5's and five top 10's. 2004 also marked Chip's first season in the Rolex Grand-Am Series and despite being new at the circuit he was able to capture the championship along with four wins and 12 poles. Headlining the team are NASCAR drivers, Jamie McMurray, Casey Mears and Sterling Marlin; IRL drivers, Scott Dixon and Darren Manning; and Grand-Am Drivers Scott Pruett and Luis Diaz.

    About UniPress Software, Inc.

    Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software targeting mid-market companies, departments within large enterprise organizations, and small businesses. The company's FootPrints(R) product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is widely used by nearly 2,000 corporate organizations, government offices, and educational institutions worldwide, including Prudential Financial, BHP Petroleum, IBM, Kampgrounds of America, Schwab Soundview Capital Markets, Hunter Fan Company, the IRS, and the University of Pennsylvania. For more information, contact UniPress at 732-287-2100, or via the web at www.unipress.com.


    Brian Beeler
    Editor in Chief
    www.bargainPDA.com www.SPOTstop.com
     

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