My SP 2017 has apparently bit the dust

Discussion in 'Microsoft' started by DRTigerlilly, May 19, 2020.

  1. DRTigerlilly

    DRTigerlilly Tablet Lead Mod (Retired) Super Moderator

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    I was using it last night/early this morning and the screen went blank, I could only see the back light, pressing the power button put the device to sleep and it came back to the welcome screen and then it would start to flicker and tear. It even teared and had artefacting during boot (black windows splash screen)

    I promptly set about to backing up
    Noticed that I couldn't view the Windows Update page, also stopped being able to open the start menu.

    At some point towards the end of rhe backup, It was back to the back light only. Closed the device and went to bed.

    This morning all I get out of it is the windows logo screen can't even seem to get to the BIOS.

    Keyboard lights up...

    When I put in a USB it appears to read from it but the screen remains dark



    Sent from my SM-N9600 using Tapatalk
     
    Last edited: May 19, 2020
  2. JoeS

    JoeS I'm all ears Senior Member

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    Ugh, that sucks! Have you tried hooking it up to a monitor?
     
  3. DRTigerlilly

    DRTigerlilly Tablet Lead Mod (Retired) Super Moderator

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    Don't have any monitors here... Definitely thought of that though.. Le sigh

    Sent from my SM-N9600 using Tapatalk
     
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  4. desertlap

    desertlap Scribbler - Standard Member Senior Member

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    Well that sucks...

    One quick suggestion to try, no promises, but it was something MS has had us try with some success.

    Connect your ac adapter to the unit, but not the wall. Try to power it up to whatever state it's in then let it sit for at least six hours with the adapter connected to the unit but not the wall.

    Apparently there is some low level stuff that occurs over the surface port connector even when the device is "off"

    No promises, but it has worked with a couple of our devices and is minimal risk.

    Good luck regardless.
     
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  5. perry59

    perry59 Pen Pal - Newbie

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    A device that costs that much should last longer than two years!
     
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  6. DRTigerlilly

    DRTigerlilly Tablet Lead Mod (Retired) Super Moderator

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    Thank you! Will try that and update the post...

    @JoeS working on getting a monitor

    Sent from my SM-N9600 using Tapatalk
     
  7. DRTigerlilly

    DRTigerlilly Tablet Lead Mod (Retired) Super Moderator

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    Well I tried the monitor @JoeS and it says no signal....so i guess that's that on that...

    RIP
     
  8. JoeS

    JoeS I'm all ears Senior Member

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    First flickergate, now this, talk about bad luck! So.. maybe time to switch brands? :(
     
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  9. DRTigerlilly

    DRTigerlilly Tablet Lead Mod (Retired) Super Moderator

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    I had kind of already come to that conclusion.

    I had already made up my mind that my next device had to be modular... Capable of at least some repairs... Currently looking to see what's out there... Currently exploring the Dell Latitude 7210, will check out Lenovo and HP's options next.

    Sent from my SM-N9600 using Tapatalk
     
    Last edited: May 19, 2020
  10. JoeS

    JoeS I'm all ears Senior Member

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    May I direct you to the 45% discount on last year's X1 Yoga 4th gen? Looks like there aren't any nagging issues like with the 3rd gen.
     
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