Mouse pointer stuck on upper left corner?

Discussion in 'Asus' started by CF77, Mar 4, 2012.

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  1. Binzelli

    Binzelli Pen Pal - Newbie

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    OK, I did a restore to a Norton Ghost backup I made of the machine with basic software on it, which I made a couple of days after I got it. The second I pulled out AC cord, the mouse pointer jumped to the top left and started clicking like crazy. Setting brightnes to about level 8 made it stop.

    So then I got the Asus recovery DVD and did a restore. Took ages to complete and got the system back to factory settings. Pulled out the AC cord and yes.... Mouse pointer jumped to top left corner and started clicking like crazy....

    So now I hate my tablet ;-)

    I love working with it, it's fast, has a nice big screen, love battery life, is quite portable, but I can't work with a mouse pointer jumping and clicking for no apparent reason....

    Must be hardware then.... Asus, I'm coming in ;-)

    Curious to know how long this will take Asus to fix....

    Keep you posted
     
  2. hamud

    hamud Pen Pal - Newbie

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    ok we wait your post , and hope that the problem solved fast
     
  3. RBenson

    RBenson Pen Pal - Newbie

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    I'm visiting Australia from the United States. I've had my R1 over six months on 120V without experiencing this problem but now that I'm running my power supply on 240V I get the cursor problem constantly. I use the iGo, not the Asus, power supply. Given the other comments about plugged vs. unplugged, I believe that part of the problem is related to power supply voltage.
     
  4. Binzelli

    Binzelli Pen Pal - Newbie

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    Soooo strange that some people apparently only experience this WITH the power supply and others (like me) only WITHOUT the power supply plugged in. . .
     
  5. RBenson

    RBenson Pen Pal - Newbie

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    I also have the probem you report -- cusrsor stuck when on battery mode and brightness on full. I think small variations in power supply voltage (battery, 120V input, 220V input) may have something to do with the problem.
     
  6. cfisco

    cfisco Pen Pal - Newbie

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    I've had my R1F since July and started experiencing the problem a couple weeks after. At first, I thought the problem was due to being too aggressive with my pen clicking, but soon learned that this is a global problem for the R1F. After much frustration, I finally figured out that the lowering the brightness of the screen fixes the problem for me. Since then, I have kept the brightness level around 8-9 and I have been happily enjoying my laptop problem-free since mid-August.

    From everyone else's input, this sounds like it could be a hardware issue. I'm thinking it has nothing to do with the AC. It might seem this way because plugging in the laptop could switch the power mode to a setting with a higher brightness. It sounds as though, collectively, users have tried every driver combination possible with no results. That means it could (hopefully) be something that could be fixed with an update or a hardware issue.

    I really hope it's not the latter, but my suspicions are increasing with every post I read. ASUS tech support never seems to know anything about it (and didn't even respond to mine), which is impossible since countless people have experienced this problem and written the support staff. It's all over their official forum too! My fear is that ASUS knows it is a problem with the laptop screens themselves, but they're playing dumb to avoid having to replace every R1F on the market. Many Taiwan-based companies are notoriously cheap, and a result like that could cost them hundreds of thousands to fix. Seems a lot easier to pretend like they don't understand what they view as an isolated problem and suggest we decrease our mouse sensitivity.

    So, I'm not getting my hopes up for a fix. My advice is to lower your brightness settings and get used to squinting.
     
  7. Binzelli

    Binzelli Pen Pal - Newbie

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    I finally received my R1F back after two weeks. The RMA form stated they had replaced the touchpad and that the system "tested OK".
    I found that a bit strange, since I had already disabeled the touchpad in Vista to see if that solved the problem, but it didn't. (told them as well)

    Guess what happened when I switched on the system ? Got to the login screen and BAM ! pointer shoots to the corner and starts clicking like crazy again.... Brilliant ! "System tested OK". How was that tested ??? Took me less than a minute to 'test' and find out the problem still existed.

    Worse thing was that during repair Asus called me twice to see what the problem was. The first time they didn't see the problem and I told them that I could reproduce it instantly when pulling out the AC cord. They were trying on AC, while I wrote on the RMA form that it only happens on battery power...

    Next time they called to say that the problem was software related and asked if they could do a restore... I had already told them that I had done a restore and that didn't help... And that I returned the unit to them fully restored with the restore DVD...

    Called Asus support today and was treated in a way I guess in the US you would be fired instantly... Told them the whole story I just wrote here and they simply said: just send it in for a second time and we'll have a good look at it this time. When I told them that they made mistakes and that I was not willing to be used for a couple of trial and error sessions of them trying to find the problem and asked them to swap the unit so they could find out the problem themselves, they said: sorry... we can only do a swap after a THIRD return... That's our policy and I am not authorised to deviate from that policy. Oh yeah, and my boss is not in today, but if you have a complaint, just send him an e-mail...

    You know, that really pisses me off... THEY deliver a faulty product. They KNOW it is a common problem (although no one seemed to admit that) and they treat you like this. And if I have a complaint, just MAIL the boss. Door closed....

    I'm pissed :mad: :mad: :mad:
     
  8. mm4mm

    mm4mm Pen Pal - Newbie

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    I logged the issue with support and they emailed me this which actually helped.

    I installed the patch (after it deinstalled something) with UAC off and no issues now.

    Cheers,
    Michael

    ;

    ASUS CASEID=RWTM2007111 Please click here if you wish to reply this mail !


    How would you rate the quality of this mail?
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    ( ) ( ) ( ) ( ) (X) ( ) ( ) ( ) ( ) [Submit]

    Dear Valued Customer,
    Thank you for contacting ASUS Customer Service.

    My name is Deco and it's my pleasure to help you with your problem.

    Please install the following update for a try to fix it:

    http://dlsvr01.asus.com/pub/ASUS/nb/A8Js/ATKOSD2_Vista32bit_070124.zip

    Have a nice day.

    Welcome to refer FAQ for ASUS products in ASUS website:

    http://support.asus.com/faq/faq.aspx?SLanguage=en-us

    If having any problems, please don't hesitate to let me know. Let's discuss this issue together.
    Thank you for using ASUS products and enjoying ASUS services!

    Deco
    ASUS Customer Service Center (Shanghai , China)
    If you have any suggestions or complaints about our technical support
    service, p! lease e-mail your feedback to http://vip.asus.com/eservice/techserv.aspx. We will then
    arrange for a specialist to work on your issue. Your suggestions and
    feedback are most appreciated and allow us to serve you better.

    ---------- Original Message ----------
    From :
    Sent : 2007-11-19 11:04:26
    To : "tsd@asus.com.tw"
    Subject : <TSD> Notebook R1F

    [CASEID=W]

    Apply date : 11/19/2007 10:54:09 AM

    [Contact Information]
    *Name :
    *Email Address :
    Phone Number :
    City :
    *Country : Australia

    [Product Information]
    *Product Type : Notebook
    *Product Model : R1F
    *Product S/N :
    Place of Purchase :
    *Date of Purchase :

    *Operating System : Vista 32bit

    [Problem Description]
    http://vip.asus.com/forum/view.aspx?
    id=20070325073254030&board_id=3&model=R1F&page=1&SLanguage=en-us

    Increasingly the tablet is NOT usable on battery power, the mouse pointer stays in the lefthand upper
    corner and clicks constantly.

    This happens ONLY on battery power.
     
  9. sheechee

    sheechee Pen Pal - Newbie

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    I own a HP 1005tx Tablet running Vista Home Premium. Until recently, it was working fine, but like users in this thread, the 'mouse pointer' gets 'stuck' in the bottom left corner of the screen (near the Start button) after some time. Nothing but a re-boot would restore the mouse pointer. But on further investigation, it is really the pen pointer that has been giving me the problem. So whenever the problem occurred, I just used my pen to re-position the cursor to another part of the screen and I can continue working on the Notebook. However, the problem will return after a couple of minutes, or seconds.

    All this while, I had used the hibernation feature to switch off my Notebook. On a whim, I decided to shut down the PC every time instead. The result is that I do no encounter this problem anymore. I am keeping my fingers crossed, but you might want to try this if you had used hibernation before.
     
  10. ddc

    ddc Pen Pal - Newbie

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    sheechee, you just might be right! I have not had the annoying sticking pointer problem in a couple months, and, now thinking about it, I have not been using hibernation as commonly did in the past (I use sleep now, which wakes up almost instantaneously).

    So, anyone else who has been having the stuck clicking pointer problem been using hibernate?
     
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