So I got mine back and it was working fine, but they had scratched up the laptop itself and split the screen casing. So sent it back to fix that then the problem came back again. Got it back and again the problem has returned. Im sick of it, im pushing for a refund now. Id rather get the Fujitsu T4220 which actually has a reputation for reliabiltiy. Seriously the way Asus skirt this issue and fob it off, Its tort-worthy i think. Big group of pissed off customers who have gotten the run around for a design problem/manufacturing fault the company refuses to deal with.