Aman - Very few Forums, especially the OEM Forums are full of people who there to express their un-dying devotion (well outside the Cult of Apple) for the product. These tend to be used as tier one tech support, even here most people join for help, those that stay, stay because of the professionalism and passion for Tablet PCs not Android or iPads. If you are getting your stats from Internet Forums your statistical analysis is flawed as your raw data is flawed. In any mass produced product there will be anomalies and deviation in quality, these tend to end up on the forums, while the unwashed masses who are happily making their living with said product go on about their days in blissful ignorance that some people might have a bad experience. This is the dark side of a generation that has instant access to information and a bully pulpit to be heard at an instant, it skews the world-view to the loudest and most persistent even if it doesn't reflect the reality or majority. To listen to the press Microsoft has lost its all of its Windows Users to Macs and iPads because they only sold around a million Surfaces but the reality is Microsoft still has that base and will continue at least into the near future.