If not...then what?

Discussion in 'Asus' started by gulik23, Jun 11, 2007.

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  1. eva04

    eva04 Scribbler - Standard Member

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    For your information, I've had the unit replaced two times already.
     

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  2. gulik23

    gulik23 Pen Pal - Newbie

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    So, eva04, I assume you purchased one of the first R1Fs back in October? And your "winter" comment leads me to believe you're in Australia? (Call me Sherlock...) Is anyone who purchased a later-model, North American unit as unhappy? (After reading these all of these posts it's apparent R1Fs vary greatly from region to region.)
    I've a bit of experience repairing radio transmitters, and this whole static thing leads me to a few possibilities:
    1) There's (an) improperly shielded wire(s) between the jack and the signal-generator.
    2) There's an incomplete ground somewhere in the same system.
    3) The signal generator has crapped out.
    I'm assuming here that however sound gets from where-ever the computer creates the sound is similar to the process of a radio doing the same thing. So whatever UHF/VHF radios use as a signal generator might be a different component/process in a computer. I think one of the first two possibilities is more probable, though, seeing as this is an inconsistent problem.
     
  3. eva04

    eva04 Scribbler - Standard Member

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    Yep you're right, I got one of the first batches but my replacements occurred within a period of 3-4months? None the less, it was still the same model so yeah, there probably isn't a difference between them.

    Yes I'm from Australia. It's getting bloody cold!

    As for the static, my vote goes for shielding as the power cable is right next to the two audio jacks. However, the static is there even though power isn't plugged in, but worse when it is plugged in. I'm no expert there but yeah.... Not too sure if its to do with the radio transmitters because if you turn bluetooth/wireless off, it's still there.
     
  4. cecirdr

    cecirdr Scribbler - Standard Member

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    I've just sent my tablet back in for the second time...static, battery, and the wifi turns itself off if plugged into power.

    Since I can't run it on battery due to the battery problem, and I can't run it on AC due to the wifi turning itself off (and crashing the computer with a bluescreen if you try to turn it back on)...my tablet has been a doorstop.

    I've had to replace it with a (different brand) laptop that really does what it's supposed to do. So now I have 2 laptops one being a nearly new tablet that utterly doesnt' work, but I can't sell it *because it doesn't work*. Plus, my R1F came back from Asus with exactly the same problems it went into repair with. Not a single thing was fixed! How come I can't get rid of a non-working computer (it isn't ethical), but Asus can stick consumers with broken equipment?

    I know that every product line will have some lemons, but how a company handles things when a customer buys a lemon is key. I'm wondering if Asus intends to just keep replacing batteries until the warranties run out? They simply appear to refuse to comment on these issues.

    So I'm recommending to anyone who'll listen--do not buy the R1F! You will likely not get a lemon, but if you do, woe be unto you. You will be out nearly $2000. You'd be better off driving around town tossing $5 bills out of your car window. You and a bunch of other people would at least feel happier after throwing the money away. But with the R1F, you'll just have a 5 pound plastic doorstop to show for the money and absolutely no good will.

    Eva, if you've already had your tablet replaced, is it with "refurb units"? If so, are you getting a unit made at around the same time as your original? Given that Asus doesn't seem to be able to fix mine, a refurb from the early units may just not be a viable replacement solution. Could you request a newer manufactured tablet?
     
  5. desdamon

    desdamon Scribbler - Standard Member

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    @cecirdr

    could you take asus to small claims court or something like? there must be some law that protects the consumer. i would certainly like to know how canadian law protects me in this type of situation.

    i wish a big company that had special types of warranties stocked the r1f or hopeful refresh . . . bestbuy has lemon protection. normally im not one to purchase warranties . . . but man . . . it would be worth the safety here.
     
  6. eva04

    eva04 Scribbler - Standard Member

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    Refurbs? If you're referring to the first two, I'm pretty sure they were new as they were sealed and had plastic all over it like the original.

    I'm only getting the battery replaced. They wont replace the unit for me anymore because they don't think it will fix the problem. i.e. they recognise that the static/battery issues are there but just simply wont admit it publically or do anything to remedy it. Heck they wouldn't even give me a discount on a modular bay battery to slow down the wear.

    My next purchase will definitely be a laptop. Tablet functions are over rated but come in useful at times. I think for me, costs outweigh benefits, especially with this unit.

    As for the consumer protection, I've read up on it for Australian consumers at the ACCC. It says action must be taken within due time or something or rather... I don't think it covers me because they've stalled for so long that almost a year has lapsed. Plus the remedies are to replacement or repair, both of which are totally useless. I'd rather a refund.
     
  7. NicH

    NicH Pen Pal - Newbie

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    For the record, my gf and I both purchased these and apart from a quick fix on the optical drive for my gf's machine, everything has worked great. I would and have recommended this laptop to others and would not hesitate to do so again.

    I suggest that many of the problems experienced by some in these forums are end-user related. ;) (I kid)
     
  8. desdamon

    desdamon Scribbler - Standard Member

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    i like how there are people posting now and again that the Asus R1F is working fine for them . . . perhaps they are ASUS spys infiltrating our forums!

    mawh haw haw!

    :p

    well i'll post like mad when i get mine . . . hopefully they will all be . . . zombagawdz my Asus R1F is da bomb posts . . .
     
  9. Jurisprudence

    Jurisprudence Pen Pal - Newbie

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    This is just a response to Comet128's request that Eva04 not tell people to buy this laptop. Not to be offensive in any way but you are in no position to request that a comsumer who has clearly purchased a faulty product, which certainly contains latent and patent design and manufacturing defects should not give their best advice to other unwary readers based upon their experience.

    Had i known of the disgraceful customer service offered by Asus UK and the terrible build quality of this tablet i would never ever have spent €1700 on it. After 1 and a half months dealing with this incompetent and unprofessional compnay and having been lied to by their customer service employees i would never recommend the purchase of an R1f tablet.

    Let all people considering purchasing this tablet know the following facts:

    1) If a fault develops after 7 days of ownership Asus will not replace your unit.

    2) Your battery is considered a consumable by law. Therefore Asus may use that legal definition to deny you a replacement R1f unit and continue to replace batteries only (up to 1 year of a 2 year warranty the 2nd year of which your on your own) even though it is clear that the issue will not be resolved by replacing the battery.

    3) Asus state that the accessories such as bag, sleeve, mouse etc are considered "free accessories" and are not covered under the warranty terms. Let me explain this aspect of contract law to you : This unit is sold as an 'Ensemble'. The accessories under law are considered not to be free but are included as part of a package as an inducment to purchase the product. It is not the same as being offered a free bag by a retailer to puchase a laptop which may be considered as external to the primary purchase. Asus warranty terms should be considered verging on the illegal (Irish jurisdcition- check your own) as these terms are only disclosed after the purchase of the unit through the warranty card contained with your R1f packaging. All terms of a contract must be disclosed before entering into it.

    This is how Asus conduct themselves in terms of contract law dismissing your rights as a consumer and using legal loopholes to deny your entitlement to a product of merchantible quality.

    And if anyone would like to query my credentials calling me a crank or overeacting here they are. I sold laptops and pc components for years through an extremely well respected company specialising in custom build pc and laptops. I work as a tech support/customer complaints agent and know how to deal with customers of all types and in all situations. Oh and I know the law as im also a law student.

    I went past being enraged with Asus a short time ago and will be looking into taking legal action against Asus UK if they fail to return my R1f having all of its many issues resolved. If they fail to resolve the issues with my R1f through their repair procedure it will end in the courts.

    If anyone does not wish to deal with a company who takes the above standpoint as to its customer (both current and prospective) simply do not buy the Asus R1f tablet pc.

    As I said above Comet128 no offence meant but as Asus are busying denying the rights of their customers we need more people like Eva04 to speak out against being sold a product which is not fit for its intended purpose.
     
  10. comet128

    comet128 Asus R1f User

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    Hi Eva04 & All,

    I apologize to you Eva04 as I had no way of knowing that you had already been through 2 replacement units.

    You are definitely entitled to "Ring the Alarms" to all potential buyers to "Beware of Asus"!!!

    Speaking out will eventually reach Asus and I hope that they will finally take action and correct these issues, company-wide.

    I am in the states and I purchased my unit 2-1/2 months ago. No problems to report and hopefully that will not change anytime soon.


    For all those experiencing problems with the Asus R1f, have you considered purchasing a new tablet pc from another manufacturer? If so, what brand and for what reasons (features, brand reputation, etc)?
     
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