To make a long story/conversation short, I recently ordered an HP ZBook x2 G4 Mobile Workstation. Originally I went with the dual-core machine, but after receiving the ZBook and doing some more thinking, I decided that the quad-core machine would be a better choice. Rather than doing an exchange (for speed/time purposes) I decided to order a new machine and return the original one. After chatting with HP customer service to set up the return for the old machine, they told me that I would have to pay a restocking fee. Seeing as though I JUST received the machine AND that I had already ordered a new one, I tried to get HP to waive the restocking fee for the return because they weren't "losing" my business. That's when I was told one of the most blatant of lies that I have ever heard in my life, not once, but twice by two different people. The customer service rep stated that HP had to charge me a restocking fee to offset the manufacturing costs because they DO NOT SELL REFURBISHED COMPUTERS AND THAT ALL RETURNED COMPUTERS ARE SENT BACK TO THE HP WAREHOUSE AND DESTROYED. WHAT?!?!? I could not believe what I was just told. At that point I got way more upset about the blatant lie than the restocking fee. I copied and pasted a link to the HP Outlet where refurbished/open box machines are clearly being sold at a discount, and I asked for an explanation while also questioning why HP would "destroy" a $2000+ machine in exchange for a much smaller restocking fee. After getting no direct reply from the rep, I was then transferred to a Floor Supervisor who proceeded to back up said lie numerous times to justify the restocking fee. At the end of the day they refused to refund my restocking fee, and that part is what it is. My bigger concern is the fact that HP would lie to it's customers in such a blatant and unbelievable way. That doesn't give me much faith in their brand as a whole, and it seriously has me considering returning the new ZBook I get (even though I LOVE the machine) for fear that HP may do me dirty later on down the line if something goes wrong. If it was only one person that told me this blatant lie that would be one thing, but for the Floor Supervisor to join the conversation and completely cosign said lie really has me wondering if I will ever shop with HP again.