HP Satisfaction

Discussion in 'Hewlett Packard' started by 970261, Feb 22, 2009.

?

Are you satisfied with HP overall?

  1. Yes. Definitely.

    27 vote(s)
    49.1%
  2. NO. NONONO.

    10 vote(s)
    18.2%
  3. Neither good nor bad...

    15 vote(s)
    27.3%
  4. HP? Why not some other company?

    3 vote(s)
    5.5%
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  1. Kyle Porter

    Kyle Porter Veteran Moderator Senior Member

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    wow. a 0.7ghz desktop? Haven't seen one of those in a while.
     
  2. yellowsno

    yellowsno Wants to be a Mod

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    Hp does a decent job as long as you don't expect much. I don't expect them to fix my problems with my computer, but instead I expect them to provide me with the tools I need for free. Once you think of them like a supplier instead of a tech support agency, then suddenly, they look much better. I haven't had much of a probelm with them sending me parts. (AC adaptor twice, remote control, screw covers)

    But, they do horrible at software support. If I need software help, I would ask a dog before I ask them!
     
  3. fldrice

    fldrice Pen Pal - Newbie

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    Couldn't be any happier with HP Business, they really take care of you. HP Consumer however, is a whole other story.
     
  4. Kyle Porter

    Kyle Porter Veteran Moderator Senior Member

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    I agree with this statement completely. HP is completely useless software-wise, you are better off using google. At least with google, you can get your answer same day :p
     
  5. 970261

    970261 Scribbler - Standard Member

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    hence the tag?

    "Need help? Click here!
    If that doesn't work THEN PM me "
     
  6. Kyle Porter

    Kyle Porter Veteran Moderator Senior Member

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    Lol, i was wondering how long it would take before someone commented on that. It got to the point where i was receiving 30+ Pm's per day, 29 of which could be solved by a quick google search.
     
  7. 970261

    970261 Scribbler - Standard Member

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    u ARE the guru here that's helpful, informative AND active.

    it's not surprising. :D
     
  8. Kyle Porter

    Kyle Porter Veteran Moderator Senior Member

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    I guess i will take that as a compliment :p
     
  9. neogen

    neogen Pen Pal - Newbie

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    Well,

    Its neither yes or no

    I am not happy with the overall build quality of TX 1000 series laptop. The Motherboard failed twice.. So that's a big NO:mad: :mad:

    However, both the times it was out of warrant and they agreed to repair it for free.. :eek:

    I am yet waiting to receive it back after the second repair...:rolleyes: :(
     
  10. MioTheGreat

    MioTheGreat Pen Pal - Newbie

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    No. I am not satisfied.

    I sent my tx2500z back for repairs. The LCD had a few visual artifacts (Moving lines), the machine would lock up completely upon plugging in USB devices, it has some serious power management issues on battery (I think this may be a design flaw), etc..

    They get it, and claim there is physical damage to the LCD, motherboard, case, battery, and heatsink.

    The front wireless button was the only thing physically 'broken' when I sent it in. They wanted $750 for repairs, so I told them no, absolutely not (It was a $900 machine almost a year ago!). They then say they'll fix whatever is in warranty.

    Now, my laptop is sitting at HP with no estimated return date. I tried emailing to find out what the hell is going on, but the best response I got was "due to increased volumes and parts unavailability your case has been withheld for sometime"
     
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