HP Pavilion X2 (2016) 12 inch

Discussion in 'Hewlett Packard' started by Cuberdon75, Feb 10, 2016.

  1. SanctfiedDevil

    SanctfiedDevil Pen Pal - Newbie

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    HP has acknowledge that the stylus should be included but may not have been due to how Amazon negotiates prices and products. After some discussion, they have agreed to send them out to me free of charge.
     
  2. zeek

    zeek Scribbler - Standard Member

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    SanctfiedDevil. Sounds like the right thing for them to do. I hope they are prepared to handle it the same way for other customers.
     
  3. alisaad619

    alisaad619 Scribbler - Standard Member

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    I hope that the coming stock at amazon have the pen in the box , otherwise it's a terrible idea to make customers go through support to get their pen
     
  4. zeek

    zeek Scribbler - Standard Member

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    I'm beginning to think that maybe HP did not intend to include the stylus and that the product information on their store web site is incorrect. Maybe they intended to show that the system supports a stylus and that one is available as an optional accessory. Walmart (.com) is selling it and there is no mention of the stylus. Same thing with Amazon. HP may not have wanted to include it to keep the price down. If so, I suspect HP will correct their store web site soon.
     
    Last edited: Feb 18, 2016
  5. zeek

    zeek Scribbler - Standard Member

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    Do you know what is the model number of the pens they are sending you?
     
  6. zeek

    zeek Scribbler - Standard Member

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    Could you please take picture of the pen and post the model numbers printed on it. Thank you.



    Sent from my Nexus 5X using Tapatalk
     
  7. SanctfiedDevil

    SanctfiedDevil Pen Pal - Newbie

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    I do not, it only states "HP Active Stylus". I would assume this: http://store.hp.com/us/en/pdp/hp-active-pen

    I'll let you know more when they arrive.
     
  8. alisaad619

    alisaad619 Scribbler - Standard Member

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  9. zeek

    zeek Scribbler - Standard Member

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    Can you provide a link to the correct one then?
     
  10. SanctfiedDevil

    SanctfiedDevil Pen Pal - Newbie

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    This is the only other one I can find on their site: http://store.hp.com/us/en/pdp/hp-active-pen-p-t5e12aa-abl--1

    Though, I'm not sure if that's actually what's packaged. Since the Specs say "Active Stylus" and this is the "Active Pen". Manual states replacement part is the "Active Stylus Pen" replacement part #834590-001. This is all pretty confusing really...
     

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