hope this post goes through since sent from abroad: Please test the following power completely off procedure for the Elite X2 1012. Can't test it any more... Many people seem to know it in the meantime 1. Shut down the Elite X2 2. When the device is off, press and hold the power button for at least 30 seconds but not more than 40 seconds. Ignore what you see on the screen or how the attached keyboard reacts. 3. Next: Press the volume+ button and the power button simultaneously for at least 15 to a maximum of 25 seconds. To avoid that state that the X2 is in (that was performed with step 2 above) is lost, hold your finger first on the volume+ button and after that press the power button. Keep both buttons pressed for at least 15 seconds, but not longer than 25 seconds. Release first the power button and then the volume+ button.