How to replace swollen Battery on Vaio Z Canvas

Discussion in 'VAIO / Sony' started by moti n, Jul 8, 2017.

  1. Steve S

    Steve S Pen Pro - Senior Member Super Moderator

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    <<...And yes, there is always risk in letting the magic smoke out...>>

    ...Indeed! Caution is always wise...
     
  2. Tallen00001

    Tallen00001 Pen Pal - Newbie

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    Any luck replacing with another battery. Which one?
     
  3. test5073

    test5073 Pen Pal - Newbie

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    The part number of the battery is: VJ8BPS47
    Mine was out of warranty but I was able to have them ship the replacement battery and the gasket for about $240. I told them that I won't hold them accountable no matter what happens. I replaced it and my unit works great now. VAIO support information below. Hope this helps!

    VAIO Customer Support
    Phone: 855-981-8246
     
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  4. Tallen00001

    Tallen00001 Pen Pal - Newbie

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    So they will not sell me a battery even as a computer repair shop.

    VAIO USA Support

    10:30 AM (52 minutes ago)
    [​IMG]
    [​IMG]
    [​IMG]
    to me
    [​IMG]
    04/16/2018

    Dear Ted,

    We received another email from you asking for a quote.
    As stated in an earlier email, it will at least be $1500 for the repair.
    We do not send/sell parts to customers. Repairs usually take about 1-2 weeks.

    Sincerely,

    Tatsuya
    VAIO Customer Support
    Phone: 855-981-8246
    Email: support@us.vaio.com
     
    Last edited by a moderator: Apr 17, 2018
  5. Tallen00001

    Tallen00001 Pen Pal - Newbie

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    anyone hack a battery? Which one?
     
  6. test5073

    test5073 Pen Pal - Newbie

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    The support told me that they don't ship the battery initially. So, I asked them to escalate the matter and the following is what I received from VAIO. (I masked his name for privacy reasons)

    ==============================================================

    Thank you for your email, this is ZZZZ from VAIO US. I understand you are displeased about not being able to buy a replacement battery for your VAIO laptop. Generally speaking our policy is to sell parts only to authorized repair vendors. This is because the repair process on a VAIO is complicated and additional damage can occur if the repair is not done properly. However in this case if you are willing to take full responsibility, we can make an exception and sell you the replacement battery. Please note that the battery cannot be returned after it is opened and you will be responsible for any work done on your laptop. Can you kindly confirm your VAIO model and serial number so we can quote you a price for the correct battery.



    Thank you


    ZZZZ XXXXX

    Director of Operations

    https://us.vaio.com

    879 W. 190th Street, Suite. 1050

    Gardena, CA 90248
     
    Last edited by a moderator: Apr 17, 2018
  7. Tallen00001

    Tallen00001 Pen Pal - Newbie

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    Looks like it was the VAIO company that sent the post for April 4th, 2018. Looks like they are saying they will sell me a battery now.

    Tallen Computer Service, Las Vegas.
     
  8. Tallen00001

    Tallen00001 Pen Pal - Newbie

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    They told me emphatically, that they would not sell a battery to me because I was not an authorized repair station and they could do the repair in 2 weeks for $ 1500.00
     
    Last edited by a moderator: Apr 17, 2018
  9. Tallen00001

    Tallen00001 Pen Pal - Newbie

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    I've received no reply for information on the purchase of battery part number VJ8BPS47.


    Tallen
    CMofLV
     
    Last edited by a moderator: Apr 17, 2018
  10. test5073

    test5073 Pen Pal - Newbie

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    Check out the invoice they sent me in the attached.
     

    Attached Files:

    Last edited by a moderator: Apr 17, 2018
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