How long is reasonable to wait for a warranty repair?

Discussion in 'Fujitsu' started by utopian201, May 7, 2013.

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  1. utopian201

    utopian201 Scribbler - Standard Member

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    Hi
    I have a T732 which didn't have functioning wireless out of the box. Unfortunately I was out of the country so couldn't send it back to newegg for replacement within 30 days.

    I have since had Fujitsu pick it up and it is currently at a service company in Germany (I am in the UK)
    It has been there for exactly 4 weeks as they are waiting on parts.

    In the mean time I haven't had the use of a notebook.

    The tracking log says the delay is in waiting on spare parts What are my options and how long is reasonable to wait for a repair?
     
  2. tabletdummy

    tabletdummy Scribbler - Standard Member

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    I am in the US and I give it a week including shipping time. For your case I would give it 2 weeks. 4 weeks seem too long. I would call the customer service and complain. Maybe ask for a loaner unit until the repair is done. Good luck!
     
  3. alicepattinson

    alicepattinson Scribbler - Standard Member

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    estimated time is 2-3 weeks :)
     
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