How do I fix my computer from malware?need a good anti-malware?

Discussion in 'Windows Vista OS' started by michaelbilson, Aug 11, 2010.

  1. michaelbilson

    michaelbilson Pen Pal - Newbie

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    Basically a fake antivirus program got on my grandmas computer, wont let her exit it or delete it off, is making bad icons like spam0001 and porn. Wont let her use the browser unless it redirects it to a porn site. Can I fix her computer without restarting it completly, and if I do have to how do I. Please be specific to make this easier thank you.
     
  2. DRTigerlilly

    DRTigerlilly Tablet Lead Mod (Retired) Super Moderator

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    take a look at microsoft security essentials.
     
  3. adam.mt

    adam.mt Super Moderator Senior Member

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    Malwarebytes Anti-Malware is a useful program to help clean an already infected computer.
     
  4. adam.mt

    adam.mt Super Moderator Senior Member

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    This suggests you're a beginner with removing malware. Try the programs mentioned. If you still have issues then it's probably best to just take the computer into a store (preferably an independent rather than large chain) and pay to get them to disinfect it properly for you. Depending on how bad the malware infection is it might be difficult thoroughly removing it safely.
     
  5. fidelhawking

    fidelhawking Pen Pal - Newbie

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    hii,
    Yeah these kind of rogue programs once if enters ur system then they force u to buy them and for that they performs such kinda malicious activities.
    so u need some gud antispyware to get rid of it.Download some gud antispyware from cnet and then install it on ur grandma's system
    if not able to install then start the computer in the safe mode and install.
    now run the scan and clean all the infections found.if u wish i can suggest u 1 antispyware "Advanced System Protector ",ASP it gives routine updates of the latest definitions and makes the browsing safe and is very easy to use.
    The On Execution Scanner & Alert Shields make it more efficient in the case of internet access. For me the Advanced System Protector is the Best Antispyware...U can also give a try.

    free version of ASP is also available at cnet
     
  6. Kyle Porter

    Kyle Porter Veteran Moderator Senior Member

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    When I remove malware from clients computers I do three steps:

    1. Run a program called combofix. It will remove 99.9% of the malware.
    2. Run a full scan using Malwarebytes Anti-Malware.
    3. Install either AVG antivirus free or Microsoft security essentials.

    Have fun, this should clear up your problems.

    @ Adam

    I work at a independent computer store, and the method I just described is how we disinfect computers. Even the average user could do it.
     
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