So I'm not sure if I should post this here or somewhere else on this forum, or if there's even a point but I'm at a loss for what to do and need some advice. If you don't feel like reading the whole thing then just skip to the last couple paragraphs as they contain my questions. I found a ebay seller with a 99.2% positive rating, they were selling at a good price so I purchased a tx2500z from them on Nov. 23rd. I contacted the seller immediately after having purchased it, telling them to message me when they were going to be shipping it. I got a message on the 25th saying the tracking number would be posted into paypal at the time of shipment and I wasn't exactly clear what was meant by that but anyways, later that day I received another message stating the laptop had shipped. I checked my paypal twice over the next few days and no new information had been entered in.. no tracking information given.. not even a reference number. So on the 28th I contacted them again and on the 29th I received a message stating that due to the holiday rush, all orders are delayed and that they would check with the shipping department on Monday (That just sounds... not right to me?) and that due to my bank account not being verified and me not being a us-paypal user it would delay the order. (My bank account isn't verified but my address is confirmed and this was using a credit card, not any banking info?) I responded on Dec 1st stating that I was confused because they had said last Tuesday it had shipped and that it had taken 4 days to give me a tracking number. I also asked if they were saying it hadn't shipped yet and why they hadn't informed me. I then received this later that day: the item was shipped via expedited service today. the shipment was ready to be shipped on Tuesday but UPS didn't make their regular pick up and this is why the order didn't ship. The shipping label was changed from Ground shipment to expedited and therefore the item will be delivered as if it was shipped via Ground Service on Tuesday. We have also lowered the value of the shipment so that your Customs fee will be lower. Thank you So then I thought "Great, they made up for it and it should be here just in time for me to finish that project" But alas, it what not to be so. 4 days go by (expedited shipping to Canada takes roughly 2 days-3 days depending on customs) and still nothing. So on the 5th I send another message asking if I could get a tracking number or at least a reference number. Later that day, I receive this: Dear Customer, Please accept our sincere apologies in regards to the delay. At the time of shipment we have discovered that the laptop was damaged. It was accidentally damaged prior to the shipping preparation but after the item was already listed for sale. it's at the time of shipment we discovered that the item was damaged. We have ordered a replacement and as soon as it arrives it will be shipped to you. However, if you prefer not to wait we can issue a refund. Again, please accept our sincere apologies and please let us know whether you would like to wait or if you prefer to cancel and get a refund. Thank you Customer Service Department So I responded today saying I didn't understand why I'd have to wait for a replacement as the exact same item was just relisted (At an increased cost too, 200$ more) a few days prior so they must obviously have a few extras in stock and what the e.t.a on this "replacement" would be. And now I have to wait till Monday or possibly later for a response :S Now, this has been my first time using ebay, I'm not sure if my expectations were unrealistic or whatever but this all sounds alittle odd to me, especially because they're an ebay seller trying to sound like an actual business and the relisting days after my purchase and then another relisting at a higher price a day before this "incident" with the laptop being damaged prior to shipment. I understand they are offering me a refund but seriously, another laptop at the same specs and same price is going to cost ATLEAST a few hundred dollars more not including shipping and I'd have to wait for the refund to come through as I don't have enough credit to do this again till then. It just seems alittle odd that I'd be this unlucky. Now my questions for anyone with ebay experience are: Should I just take the refund, and does this seem fishy or legitimate to you? Also, if anyone could recommend a good seller and/or listing to me that'd be great. I'm currently going through the listings every day but everything that comes close to the price and specs of the original listing has a somewhat bad refund policy which just seems like a red flag to me. Again, sorry if this seems like a stupid thing to be asking here.