Dell teases Surface Studio and Dial clone

Discussion in 'Dell' started by surfaceproartist, Nov 2, 2016.

  1. Marty

    Marty Scribbler - Standard Member Senior Member

    Messages:
    2,507
    Likes Received:
    1,829
    Trophy Points:
    181
    Mad props, man. Local kids getting access to a 21UX...what awesomeness! You're seeding the future Will Eisner's man!

    I hope you're able to get the hooking bug worked out soon. One thing you might try is rotating the Canvas 180 degrees (physically) and see if the hooking now occurs in the opposite direction. If not, it's probably a driver thing, and should be more-easily fixable.
     
    thatcomicsguy and Steve S like this.
  2. Steve S

    Steve S Pen Pro - Senior Member Super Moderator

    Messages:
    6,752
    Likes Received:
    2,313
    Trophy Points:
    331
    <<... The tech support staffer promised to pitch it as high up the chain as he could...>>

    ...I wish you good fortune and I hope that things have improved at Dell, but this reminds me of the issues with the Latitude XT and XT2 and their idiosyncratic N-trig drivers. Dell was very little help (and, in fact, never posted a satisfactory driver on the XT / XT2 support page). What little help I managed to get came directly from N-trig, but it was slow going. The bottom line is that the XT / XT2 issues were never fixed...
     
  3. Seel

    Seel Pen Pal - Newbie

    Messages:
    92
    Likes Received:
    35
    Trophy Points:
    26
    I'm just confused because... doesn't this fish-hook problem normally happen at the end of lines drawn quickly, not the beginning?
     
  4. Steve S

    Steve S Pen Pro - Senior Member Super Moderator

    Messages:
    6,752
    Likes Received:
    2,313
    Trophy Points:
    331
    <<...Little hooks in fast strokes...>>

    ...Weird suggestion: Hold the pen in your hand and pretend that your wrist is a rotary joint; it only rotates. Using only a quick rotation, draw several lines. Because the nib is traveling in an arc, the line on the screen will be very short, but that's not important. What is important is whether the very beginning of that short line has a hook.

    Alternatively, try suspending the pen from a short piece of string and swinging it like a pendulum. Hold it so that the nib just contacts the screen. Only problem with this approach might be that the speed will not be high enough (it would be much better if you could run this test on Jupiter)...
     
    thatcomicsguy likes this.
  5. thatcomicsguy

    thatcomicsguy Scribbler - Standard Member Senior Member

    Messages:
    2,955
    Likes Received:
    1,970
    Trophy Points:
    181
    I posted a quick video for the Dell team to hopefully reference...

     
  6. Seel

    Seel Pen Pal - Newbie

    Messages:
    92
    Likes Received:
    35
    Trophy Points:
    26
    hmm :/
    I can't tell if this would be an issue for me, I don't draw quite that fast normally.
    But I guess I can wait until next month to see how Dell responds to this.

    Otherwise I could probably take out a small loan for the Cintiq Pro 24 touch... But I am dreading that fan noise. Got myself a completely silent pc for nothing in that case :D
     
    thatcomicsguy likes this.
  7. Marty

    Marty Scribbler - Standard Member Senior Member

    Messages:
    2,507
    Likes Received:
    1,829
    Trophy Points:
    181
    Ok the suspense is killing me. What's the final verdict?

    Are you keeping your new baby, or sending her back @Azzart style, and waiting the new shiny... :D
     
  8. Azzart

    Azzart Late night illustrator Senior Member

    Messages:
    1,985
    Likes Received:
    1,317
    Trophy Points:
    181
    Get a Surface Book 2. She's so lovely... <3
     
    surfaceproartist likes this.
  9. thatcomicsguy

    thatcomicsguy Scribbler - Standard Member Senior Member

    Messages:
    2,955
    Likes Received:
    1,970
    Trophy Points:
    181
    Still waiting to see what the Dell tech support people come back with.

    If they can fix the pen behavior, it's a keeper for sure.

    If not...

    I'm really torn. I can get work done on it if I modify my behavior, route around damage, but that's what I was doing with Dell's other half-baked system (with Wacom AES). Do I want to be permanently 15% annoyed while working? Will that annoyance level go down to 5% over time?

    I just don't want to be bothered by returns, and honestly, there's not really anything else on the market which can replace this.

    The 24" Cintiq Pro is pretty dinky compared. This Dell screen is just about the perfect size. Shrinking down by 3" would suck.

    I could, I suppose, buy a Cintiq 27 QHD, but I want awesome touch...

    I just really want Dell to fix this. That would make things good.

    Oh, but here's an interesting thing: The WinTab / Windows Ink driver issue I noticed on my Samsung... Well that crap is evident here on the Dell Canvas as well! (And that's not a Dell thing any more than it is a Samsung thing. That's all on Microsoft.)

    Lame.

    I might just end up with a proper Cintiq after all.

    But we'll see what happens in a week or so. I have still some hope that I am being taken seriously by Dell's tech support.

    Fingers crossed!
     
    Marty likes this.
  10. thatcomicsguy

    thatcomicsguy Scribbler - Standard Member Senior Member

    Messages:
    2,955
    Likes Received:
    1,970
    Trophy Points:
    181
    This is the driver for the Canvas:

    KV2718D_ISD-Dual-Touch-Driver_V7VN5_WIN_7.3.4.37_A00-00.EXE

    What do you think the possibility is that Wacom provided the driver (just added the Dell logo and hardware specific locks and such) and shipped it with their OEM parts.

    And that Wacom DELIBERATELY gimped it?

    That's entirely within Wacom's standard paranoid, passive aggressive, self-protecting sneaky and disingenuous mode of dealing with competitors and customers.

    What do you guys think?

    Is Wacom THAT dicky?

    I think they might just be. I really do.
     
    Last edited: May 22, 2018
Loading...

Share This Page