Cintiq Pro 16 - design defect?

Discussion in 'Other Brands' started by RocketBoots, Aug 6, 2018.

  1. RocketBoots

    RocketBoots Pen Pal - Newbie

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    Hi there,

    I had my Cintiq Pro 16 replaced under warranty after a year of ownership few months ago. Now it is exhibiting exactly the same fault - a growing patch of dead / stuck pixels underneath where I rest my hand when drawing.

    I've used Cintiqs since 2008 with the 12WX, up to the 22HD and 24HD. All were robust workhorses that I used 7 - 8 hours a day, 5 days a week, for several years each. Naturally I've been using the Cintiq Pro 16 in the same way. How I work hasn't changed, and I know I'm not putting any unreasonable pressure on the device.

    My hunch is that in their effort to reduce parallax and make the device slimmer, Wacom have compromised on the durability of the display. I'm curious of anyone else has the same problem? It's easy to check - just set the desktop to a black background and take a look.

    Perhaps I've just been very unlucky and another RMA will fix it.

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