Can't install Wacom tablet pc drivers >:[

Discussion in 'Microsoft' started by DoctorBunsenHoneydew, Feb 9, 2013.

  1. BWhite

    BWhite Scribbler - Standard Member

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    What Tonitti said above; I just did.

    I decided it did not really matter WHAT I think, what matters is whether Wacom is going to step up to the plate or not; so I put a question in to Wacom Tech Support two minutes ago asking about Wacom providing a driver for the Surface Pro.

    Feel free to do the same if you want a Wintab driver for your new Surface Pro. The Wacom web site claims Tech Support will respond within two business days.
     
  2. monter

    monter Pen Pal - Newbie

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    could you try such a thing:
    install not the latest swacom driver, but this one http://cdn.wacom.com/U/drivers/TabletPC/ISD_DualTouch_709-5.zip
    i always had problems with wacom drivers on my hp tm2 with windows 8. the latest wacom driver is not working in photoshop, but the one i linked does.
    it has an issue: onscreen keyboard becomes too small, but it is fixed if you install the latest driver on top of this one (do not uninstall it before installing the new one)
     
  3. Tonitti

    Tonitti Scribbler - Standard Member

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    I forgot to mention, here is a video I recorded using the Wacom Beta drivers. The Wacom TabletPC menu appears right at the beginning of the video. I have to say I never asked Wacom about drivers, only solutions, but my surprise was that they sent me these drivers anyhow, so with luck you all could receive ones too before final are ready, not sure though, maybe they sent them to me because I asked for a solution nicely :].

    VIDEO: Asus Vivotab Tf810c Tablet - drawing & painting review & some gaming - YouTube
     
  4. MobileTechReview

    MobileTechReview Pen Pal - Newbie

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    Yes, I tested Sketchbook 6 and it has pressure sensitivity. If an app doesn't rely on WinTab, it's generally good to go for pressure. ArtRage has pressure sensitivity as well.

     
  5. Jcase

    Jcase Pen Pal - Newbie

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    I asked Microsoft about this on the @Surface Twitter. Here's their less-than-hopeful reply:

    "@Jonathan_Case Pressure support may not be available until Adobe updates their apps to take advantage of the new Windows APIs"

    I replied back that it's not just Adobe, and that in the meantime, creative professionals cannot use their product for the same purposes that every other penabled tabletPC can serve.

    Hopefully they'll wake up and partner with Wacom to create a driver, post-haste.
     
  6. cartoonmonkeystudio

    cartoonmonkeystudio Pen Pal - Newbie

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    I bought this tablet thinking that Microsoft itself was finally going to show the world how a Tablet PC is done. That all the problems would be solved. But to just release the thing
    without being ready to go shows the same lack of caring about the designer / artist community that every other Tablet PC hardware manufacturer has shown from the beginning.
    That is, include a licenced Wacom digitizer, provide nearly zero information about it, and close to zero support for it. Crazy.

    The fact is, that Microsoft shipped a device without proper driver support for the pen itself on it's "PRO" tablet. A machine advertised as ready to run Photoshop! ( It is, but will not work with pressure sensitivity. Uh, hello.. that's key to many people buying the thing in the first place..) Why does there always have to be a major gotcha with this stuff? There's no excuse for it other than just plain lack of caring, or laziness. No one from Wacom or MS has ever stepped forward to address this issue, and I doubt they will.

    I have already returned this tablet, and I will NEVER purchase another piece of Microsoft hardware unless they:

    1) Heavily advertise up FRONT what specific digitizer the device ships with. WACOM? NTrig?
    2) Provide information on the pressure sensitivity as it applies to ALL applications, not just SOME. Why must we always dig around for our own solutions when setting these things up?
    I have been using Tablet PC's since their invention, and I have never see any coordinated effort to lock these very basic details down, or even an attempt to explain them to the end user.

    As an artist, the Surface Pro has been an incredibly frustrating wait, gamble, and complete waste of my time. I guess that's what I get for being an early adopter, especially where the standard practice in the tablet world is to keep the customer in the dark about specific details.

    You'll find me in the Samsung forums. (Who seems to get how important the pen is -and has purchased stake in Wacom recently.)

    Maybe I'll be interested in Surface 2, but I sure as **** won't buy one until your Wacom pressure / driver madness is totally sorted out from day 1.
    Good luck Microsoft..
     
  7. jhoff80

    jhoff80 Scribbler - Standard Member Senior Member

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    Ha. New APIs? That's being extremely generous to Adobe. The Microsoft pen APIs have been around for at least 4 years now.
     
  8. cartoonmonkeystudio

    cartoonmonkeystudio Pen Pal - Newbie

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    Also: "until Adobe updates their apps to take advantage of the new Windows APIs.." Is total B.S.

    I understand this is Microsoft throwing down some sort of gauntlet..but hasn't their motto been "Total backward compatibility with ALL your old apps?" -Not just "buy new apps, because we say so?"
    If anything is throwing me more and more toward open source free software and running Linux, it's tactics like these. How astoundingly idiotic.
     
  9. thegiffman

    thegiffman Pen Pal - Newbie

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    Here's a chat with Surface Support. Basically the same thing. I'm getting a nasty feeling that the art community is going to be stuck in the middle of a giant game of chicken between Adobe, Wacom, and Microsoft. Maybe someone will hack together some makeshift drivers in the meantime?

     
  10. DoctorBunsenHoneydew

    DoctorBunsenHoneydew Scribbler - Standard Member

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    Yep, same story as always. Manufacturer blames adobe for not supporting their custom pen interface, and adobe blames the manufacturer for not supporting wintab.

    On any other tablet pc, the workaround is to install wacom's tablet pc driver. Maybe the path of least resistance is to request an unlocked tablet pc driver from Wacom?
     
  11. michaelws

    michaelws Scribbler - Standard Member

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    Glad that I didn't get the surface pro right out of the gate. I do hope they solve this driver issue. It seems most of the windows 8 tablets are suffering from this pressure sensitivity problem. I am waiting, due to this, for the Helix to come out. I will make my decision then.

    Sent from my GT-N8013 using Tapatalk 2
     
  12. venain

    venain Pen Pal - Newbie

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    Thanks for testing that out for me, thats good news and i'll probably be picking up my pro if bestbuy ever gets any 128's
     
  13. gekim84

    gekim84 Pen Pal - Newbie

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    have you guys tried bypassing the "no tablet found" when installing the windows 8 tabletpc driver from wacom?
    http://cdn.wacom.com/U/drivers/TabletPC/ISD_DualTouch_710-8.zip

    basically you can open the install.dat with a notepad and change the ISD=1 to ISD=0 then save it and run setup.exe
    01.JPG 02.jpg 03.JPG

    let me know if that works :/
     
  14. BWhite

    BWhite Scribbler - Standard Member

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    I went to the Wacom Web Site and put a question into Wacom Tech Support over the weekend. The question was,
    "Will Wacom be providing a Wintab driver for the integrated Wacom Digitizer being sold with the Microsoft Surface Pro?"

    I received a response today, via email, from a 'Senior Customer Care Technician' at Wacom Technology Services, Corp. That response is, "You would need to contact Microsoft for support as this is their product."

    So Wacom Tech Support is claiming, for their company, that Wacom is not going to be providing Wintab drivers for the Surface Pro.

    Now, at
    http://forum.tabletpcreview.com/microsoft/54075-surface-pro-discussion-thread-138.html
    Jcase is saying

    So on Twitter, employees of Microsoft are apparently stating that Microsoft will not be providing a Wintab driver for the Surface Pro, either.
     
  15. thegiffman

    thegiffman Pen Pal - Newbie

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    it installs, but doesn't seem to do anything. For instance, I don't see a Wacom item in the control panel.
     
  16. cartoonmonkeystudio

    cartoonmonkeystudio Pen Pal - Newbie

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    Wacom USA has made it difficult to browse their ftp archive of all the various wacom drivers. Not so for Wacom Europe:
    ftp://ftp.wacom-europe.com/pub/WINDOWS/

    There would be some red faces at Redmond if someone got a Wacom driver to work with pressure on the Surface Pro..
    I remember some tricks used to get various bluetooth software to install, and work with bluetooth hardware usb sticks.. involving changing the hardware ID's in the .inf file
    of the driver itself, to point to the hardware id of the device in question..

    Opening up the device manager, going to Human Interface Devices, and right click - disabling - and re-enabling each device, can help to identify which device is the digitizer
    itself. -Grab it's hardware id, and plug it into a wacom driver .inf file.

    I no longer own the Surface, but it's only a matter of time before someone figures it out, and enables pressure sensitivity using the wacom driver. Think the digitizers are fairly
    standardized. They're either serial, or USB. Not sure what the whole ISD thing is all about..

    Good luck hacking..
    Looks like MS / Wacom won't be helping anytime soon. I bought a Samsung 700t where Wacom pressure is supported, and works. It arrives tomorrow. Woot!
     
  17. DoctorBunsenHoneydew

    DoctorBunsenHoneydew Scribbler - Standard Member

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    No luck force installing the .exe, and also no luck updating the driver manually. Crap crap.
     
  18. Marty

    Marty Scribbler - Standard Member

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    Being such a long time tablet user, I keep forgetting that many people are buying their TabletPC for the first time...No pressure sensitivity in PS at launch? It sucks, I know. But looking at the big picture, this situation is actually far better than it seems.

    Keep in mind, every other TabletPC that has been released since the dawn of time has had some issues with the digitizer at the start. Often users will have to go months without any solution. LatitudeXT users will know that it takes an ungodly amount of community pressure to get the manufacturers to respond in the slightest. And in the end, it is usually a combination of forum hacks and user ingenuity to finally get the tablet input working perfectly.

    However,

    Take a look at this article . It is only two days after launch and Microsoft has already issued a statement that:

    a) It recognizes the problem (What? A manufacturer actually acknowledging a problem from the outset? That's amazing!)

    b) It's exploring a solution with Adobe (What? Negotiating with the company that's stubbornly stuck to WinTab for decades? Doubly amazing!)

    In all seriousness, the publicity that the Surface Pro has received and Microsoft's commitment in the PR space is the best thing to happen to the TabletPC industry, since...well forever lol!

    This is only two days after launch and Microsoft has already released an official statement. That's pretty good in my books. Let's try to give a little benefit of the doubt, people.
     
    Last edited: Feb 11, 2013
  19. DoctorBunsenHoneydew

    DoctorBunsenHoneydew Scribbler - Standard Member

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    Totally agree with you Marty, but also remember that it's also us adding pressure that helps move things along too. If you have time, everyone please shoot a quick email to adobe, Wacom and/or Microsoft. They might ignore one or two mails, but if 100 people all email about the same thing in the same week, you'd better believe it'll show up on someone's task list.
     
  20. Marty

    Marty Scribbler - Standard Member

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    True, true DoctorBunsen,

    But it's all the negativity that I think is counterproductive. If we could give our feedback in a positive manner (especially since Microsoft has already given a statement) I think it would reflect better on this forum as a whole.

    (PS. And just to second you on this, write to Adobe first as they are ones that have dragged their feet the longest on this whole WinTab/InkAPI debacle. Write to Wacom/Microsoft to ask them to enable "Pen Tablet Properties" panel for the Surface, for things like customizing the side switch.)
     
    Last edited: Feb 11, 2013

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