Thanks, I will be in touch with Gateway, and update here with anything I learn. Someone asked if you could nudge the fan to work, the answer is yes. I took the cover off where the heat sink/fan are, and have been running it through some cpu intensive stuff to see what I can see. It has happened that the temp rose, the fan did not kick on, and a gentle nudge with my finger got it going. At this point I am suspecting it is the fan. Hopefully you will get yours back soon, G.