Broken USB Mass Storage Device?

Discussion in 'Hardware' started by manuelcalavera, Apr 18, 2019.

  1. manuelcalavera

    manuelcalavera Scribbler - Standard Member

    Messages:
    402
    Likes Received:
    21
    Trophy Points:
    31
    Hello everyone,

    I have a Galaxy Book 12 and from a time that I don't remember when exactly, I could not attach any USB drive whether it was flash drive or HDD. It always says "Not enough power on the USB hub".

    I have reset my device and there is a fresh windows 10 on it. But in the device manager, that yellow alert icon is still on USB Mass Storage Device like before.

    Any idea what's the issue? It seems to me that it might be a hardware issue.

    Thanks in advance
     
  2. Kumabjorn

    Kumabjorn ***** is back Senior Member

    Messages:
    4,253
    Likes Received:
    2,257
    Trophy Points:
    231
    How many other USB devices do you have connected?
     
  3. manuelcalavera

    manuelcalavera Scribbler - Standard Member

    Messages:
    402
    Likes Received:
    21
    Trophy Points:
    31
    Just one.
     
  4. Kumabjorn

    Kumabjorn ***** is back Senior Member

    Messages:
    4,253
    Likes Received:
    2,257
    Trophy Points:
    231
    Have you tried unplugging everything, then deleting and removing all USB drives start plugging them in one and one again?

    If that doesn't fix it you probably need to reset Windows.

    Sent from my SC-01F using Tapatalk
     
  5. manuelcalavera

    manuelcalavera Scribbler - Standard Member

    Messages:
    402
    Likes Received:
    21
    Trophy Points:
    31
    I've already complete reset the Windows.
     
  6. thatcomicsguy

    thatcomicsguy Pen Pro - Senior Member Senior Member

    Messages:
    3,178
    Likes Received:
    2,231
    Trophy Points:
    231
    Sounds like it needs a hardware fix. Unless you're running a lawnmower or something through the other port and sucking up all the power. Does the drive work just by itself with the other port empty?

    Also.., long shot, but I was reading somewhere that in the BIOS, there are options for up and down regulating the amount of power available over USB. While I doubt Samsung allows that level of granular control over the hardware, it might be worth looking at.

    Another test to run is to get a powered USB hub and add your devices to that to see if the ports are working at all even with outside power provided.

    In any case, it sounds like it might be time to tap that warranty. Good luck!
     

Share This Page