Bios Password Help!!

Discussion in 'Fujitsu' started by azntfl, Oct 4, 2007.

  1. azntfl

    azntfl Pen Pal - Newbie

    Messages:
    19
    Likes Received:
    0
    Trophy Points:
    5
    I bought a T4215 refurbished laptop on eBay from Fujitsu about a month ago. I love the laptop to death but just recently encountered my first problem with laptop. I tried to access the BIOS at at boot up. It asks for a password but I never set it. I tried calling Fujitsu for help. Their only solutions is for me to send the laptop in and charge me $155.00. They keep telling "We do not send out laptops with BIOS password on it". I tried saying this is a refurbished laptop and it might be possible they forgot to remove the BIOS password. They responded with that they replace the hard drive and copy the original image. Too bad the BIOS password isnt stored on the hard drive image.

    Seems like a pretty good way to make money imho. $155.00 extra per a laptop.
     
  2. P8RSON

    P8RSON Scribbler - Standard Member Senior Member

    Messages:
    5,189
    Likes Received:
    3
    Trophy Points:
    66
    Tell them this is rubbish...
    They are talking of HDD Lock not BIOS Lock.

    You bought the machine in good faith that everything should be open and working.
    Clearly it is not.

    Refer them to this topic if you get nowhere.
     
  3. azntfl

    azntfl Pen Pal - Newbie

    Messages:
    19
    Likes Received:
    0
    Trophy Points:
    5
    even if they do decide to not charge $155, is there is no other way to recovery the bios password? I am a computer science student and cant afford to be without a computer.
     
  4. P8RSON

    P8RSON Scribbler - Standard Member Senior Member

    Messages:
    5,189
    Likes Received:
    3
    Trophy Points:
    66
    There are a number of 'Default Master Passwords' you can try but there is no guarantee these will work for you.

    Have a look at this for further reading.

    There is also software titles that report they can recover passwords; such as PC Doctor Utilities.

    However, I would first get back to Fujitsu and ask them to provide you with as much information as possible in order that you may try to do this yourself.
     
    Last edited by a moderator: May 18, 2015
  5. azntfl

    azntfl Pen Pal - Newbie

    Messages:
    19
    Likes Received:
    0
    Trophy Points:
    5
    Well, Chat and phone support didnt work. I sent them this email.

    Hello

    I bought a refurbished T4215 notebook on eBay about a month ago. This
    is the link to the auction:

    http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&rd=1&item=250153715752&ssPageName=STRK:MEWN:IT&ih=015

    I love everything about the laptop but recently ran into my first
    problem. When I tired to access the BIOS setup at boot up, it asks me
    for a password. I have had the computer for over a month and have NOT
    set the password. I tired calling Fujitsu support and using the chat
    support on the website, both were very unhelpful. The only solution
    they could provide me was sending my laptop in while paying $155.00 to
    get the BIOS password removed. They keep telling me that "Fujitsu
    doesnt ship laptops with BIOS passwords". This is a refurbished
    laptop and it is possible that Fujitsu forgot to remove the BIOS
    password from the previous owner.

    Another answer I got was all refurbished laptops get a new hard drive
    or hard drive image. The BIOS password is not stored on the hard
    drive, it is stored on a chip on the motherboard. Recopying or
    Replacing the hard drive will not remove the cmos password.

    I am a college student and can not afford to pay $155.00 to get the
    BIOS repaired. I have had the only for a little over a month. It is
    still under the refurbished warranty. I prefer to not send the laptop
    in if possible, I am a computer science student and need a laptop for
    all my classes.

    Please do not ask me "If I have let anyone use the laptop or have
    taken the laptop to a place where someone could set the BIOS
    password." That was one of the rudest and stupidest question anyone
    has ever asked me.

    I can't answer that unless you can answer "Why Fujitsu forgot to reset
    the BIOS password before sending out a refurbished laptop and now they
    want to charge $155.00 to get it fixed."
     
  6. Concentrate

    Concentrate Scribbler - Standard Member

    Messages:
    215
    Likes Received:
    0
    Trophy Points:
    30
    Well on a desktop, you could find a small round battery on the motherboard and take that out for like 15 seconds. This resets the password. Not sure bout a laptop, maybe you have to take apart the laptop apart and find this battery? (do so if you believe in yourself)
     
  7. azntfl

    azntfl Pen Pal - Newbie

    Messages:
    19
    Likes Received:
    0
    Trophy Points:
    5
    Sweet got this respond form Fujitsu.


    Thank you for your inquiry.

    I understand you are having problems with the BIOS password.
    Unfortunately according to our policy the BIOS password is a billable
    repair.
    You will get the same answer from everyone you speak with because this
    is our policy, and we can not change that.

    Thomas, should you have any further questions or concerns regarding this
    issue, please reply back to this email.

    Thank you for your time and patronage. We value all our customers and
    look forward to helping you now and in the future.


    I don't even think the guy read my email.

    I don't believe the battery trick works on newer laptops :(

    Oh well I give up, F Fujitsu. I was looking forward to purchasing more laptops from Fujitsu in the future too.
     
  8. Concentrate

    Concentrate Scribbler - Standard Member

    Messages:
    215
    Likes Received:
    0
    Trophy Points:
    30
  9. azntfl

    azntfl Pen Pal - Newbie

    Messages:
    19
    Likes Received:
    0
    Trophy Points:
    5
    I did more then a quick search, didnt find anyone. Most of the softwares for cracking bios passwords are made for desktops and older bios.
     
  10. leaftye

    leaftye Old timer Super Moderator

    Messages:
    4,129
    Likes Received:
    20
    Trophy Points:
    106
    Have you tried to flash update the BIOS? I don't know if that'd be possible, but it may clear that password for you...even though it shouldn't....
     
Loading...
Similar Threads - Bios Password Help
  1. Darren Misiak
    Replies:
    0
    Views:
    428

Share This Page