I bought a T4215 refurbished laptop on eBay from Fujitsu about a month ago. I love the laptop to death but just recently encountered my first problem with laptop. I tried to access the BIOS at at boot up. It asks for a password but I never set it. I tried calling Fujitsu for help. Their only solutions is for me to send the laptop in and charge me $155.00. They keep telling "We do not send out laptops with BIOS password on it". I tried saying this is a refurbished laptop and it might be possible they forgot to remove the BIOS password. They responded with that they replace the hard drive and copy the original image. Too bad the BIOS password isnt stored on the hard drive image. Seems like a pretty good way to make money imho. $155.00 extra per a laptop.