Back From Repair

Discussion in 'Asus' started by SAM 2013, May 2, 2014.

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  1. SAM 2013

    SAM 2013 Scribbler - Standard Member Senior Member

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    Now you tell me!
     
  2. Azule

    Azule Pen Pal - Newbie

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    OK, just keeping the reports alive...

    3 weeks since the return from RMA and all is well.

    VTN8 working like a dream... unfortunately I've come to the conclusion I want a larger screen. 8 inches just is too cramped for my note taking uses. :(

    But until I get some $ this puppy will have to do.
     
  3. Kumabjorn

    Kumabjorn ***** is back Senior Member

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    Ten Days since I sent in mine, haven't Heard a Word from them.
     
  4. SAM 2013

    SAM 2013 Scribbler - Standard Member Senior Member

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    Call them for an update.
    It took over a month for them to repair mine.

    If it comes back quick, they may have just reloaded
    and it will fail.
    Good luck
     
  5. Azule

    Azule Pen Pal - Newbie

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    Well, today marks 4 weeks since my AVTN8 was returned to me. All is good... I think! Today, for the first time I my pen stopped working. I did asystem restart b/c I hadn't rebooted my tablet in over a week. I had no device errors or any indication as to why it stopped working. It just quit. A simple reboot bought it back.
    Did the self destruct begin... I Don't think so, but only time will tell.
     
  6. SAM 2013

    SAM 2013 Scribbler - Standard Member Senior Member

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    Was it out of memory?
    What did they do to repair your tablet?
     
  7. Azule

    Azule Pen Pal - Newbie

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    Hey SAM,

    I guess they replaced the digitizer I/O board (?). This is what my slip said when I got it back(quoted from page 1 of this thread):

    Could have been out of memory. I have just always felt Windows (all versions) were a bit flakey. I'm not too worried about it cutting out once like this (particularly because I hadn't rebooted in a loooong time). It was 28 days since RMA though, and that is a little disturbing. Too close to the magic "30 days". However, it has been rock solid (literally never failing) since I received it back from RMA. I'll definitely keep everyone posted. If it happens again, you can bet I will do more digging to see what was up before just rebooting.
     
    Bronsky and markkemperman like this.
  8. e-schreiber

    e-schreiber ƒ(x) / fashion Senior Member

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    Two questions:

    1) How many here have had the I/O Board replaced after an RMA?

    2) In how many cases has that replacement been pointless?

    The Pen on the VP8 sucks.... The digitizer on the AVN8 blows.... What a lame conundrum!

    Which company will have its issue fixed first? And when? Do I have to wait till Xmas before safely ordering one of these two Pennable 8-inch tablets?
     
  9. Azule

    Azule Pen Pal - Newbie

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    Although I am no longer following these cases as closely as I was, I am not aware of anyone who had their board replaced only to have the new board fail. This doesn't mean it hasn't happened, but I haven't heard of it. I believe most of the second-time failures have been when ASUS only restored the OS, or tried a software fix. Some people are also saying that the more recent releases of the AVTN8 do not have the failure rate that the early adopters had. THIS I CANNOT CONFIRM, THOUGH.
     
  10. Kumabjorn

    Kumabjorn ***** is back Senior Member

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    So I got a call from Asus today. They've had it for two weeks, and they expect parts to come in from Taiwan any day now so they need to have it for Another two weeks. While horribly slow, at least something will be replaced in it.
     
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