Asus VivoTab TF810C dock has no charging indicator

Discussion in 'Asus' started by Xeawn, Mar 27, 2013.

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  1. Xeawn

    Xeawn Pen Pal - Newbie

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    Hello all,

    I'm a first timer here and saw a lot of owners of the TF810c, and so I hoped that one of your fine fellows might be able to shed some light on a problem for me. I just received my new tablet and dock in the mail today, but I noticed that when the dock is plugged in to the charger the indicator light does not turn on at all. When I connect my tablet to the dock, a message pops up that they're connected, but the dock itself (still plugged in) has no light, and there's nothing that I can see on the windows 8 interface to check the level of the battery.

    I've updated the tablet via the Asus Live Update, and have also allowed windows to install all of its updates. The keyboard and touch pad all work flawlessly, but I can't see anything to show the second battery is functional. Is there a driver I'm missing, or do I have a dud on my hands? I'm hoping this is user error somewhere, as no stores in my town carry either the tablet or the keyboard and I'd hate to go without the keyboard for another week.

    Thank you all in advance, and have a blessed day!
     
  2. twism8282

    twism8282 Pen Pal - Newbie

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    Seems I'm having the same issue, but I don't know when it started because I didn't even notice until I saw your post. When I plug the charger in, the taskbar indicator shows that it's "plugged in, but not charging". I've had this tablet and dock since December 2012 and the charging LED on the dock and on the tablet ALWAYS lit up orange when charging, and white when they were fully charged.

    I thought it might have been the recent Asus Live update that was just released(which crashes when I try to install it), so I tried doing a restore back to 3-26-2013, and the charging LED problem is still there. I'm going to try and roll the system back a few more days and see if that helps.

    /rant: The updates in February gave me some confidence in this device save for a crash here and there about once a week, but now I'm getting worried again. All the bells and whistles are nothing without reliability. I ONLY installed updates from Microsoft and Asus since the February update so I just don't get this wonky behavior.
     
  3. Xeawn

    Xeawn Pen Pal - Newbie

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    I just got off the phone with tech support, who didn't tell me anything I didn't already know. To be fair, I can't be upset with them. You can always tell when it's an outsourced program where they just have to read off of a dichotomous key. He confirmed that the dock's battery shipped dead and offered to have it serviced, but I've owned it for literally a day so I declined. Rather than paying to ship it and waiting for them to look at it, charge me and send it back, I'm just going to return it to my local best buy. They don't carry any vivotab products in my town, but I can just get the refund on a gift card and order a new one today. Waiting till Monday versus waiting two weeks is a much better deal to me :D
     
  4. twism8282

    twism8282 Pen Pal - Newbie

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    Yeah, it looks like my dock battery died recently (probably yesterday morning since I had a full charge then). If I plug the charger directly into the tablet, it charges. But if I plug the charger into the dock, it won't charge.

    I'll have to send it in, which means the tablet by itself is pretty much useless at work. This normally wouldn't bother me (ish happens), but add it to the last several months of issues and I'm not very happy with this product.
     
  5. Xeawn

    Xeawn Pen Pal - Newbie

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    That's a shame, I'm in the same boat as I use it on both of my jobs (IT Specialist and novelist). What other problems have you experienced? Mine seems to be working fine, but it appeared to have crashed while trying to finish installing the ASUS update. It prompted me to go back to a restore point, which I decline, then it restarted itself and it appeared to work fine. The live update program said it was successful, and the tablet itself appears to be working with no issues thus far.

    I've read though about other people experiencing various issues, and I'm curious what I should keep an eye out for >_<
     
  6. twism8282

    twism8282 Pen Pal - Newbie

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    Just the same stuff everyone else has experienced, but most of those problems were solved with the extensive updates in late february.

    Some good news though regarding the charging, it seems my TF810C has another firmware or hardware issue if the battery on the dock and tablet get too low. Earlier today, when I had the tablet docked and the charger plugged into the dock, neither device would charge (tablet around 25% and dock around 3-8%). the batteries would just keep draining even though it was plugged in. I forgot to charge it the night before so I think this is the first time I've ever got both batteries that low.

    The only way I could get the tablet to charge was to remove it from the dock and charge it directly. About 20min ago, i was about to fill out a service request for the dock, and just for ghits and siggles, i decided to plug the tablet back into the dock. The tablet was at 97% and when i plugged the charger into the dock--what do you know--the LED's turned orange and both devices started charging like normal. I'm using the official ASUS charger, so I'm not sure what's going on

    Anyone else experience something like this?
     
  7. Xeawn

    Xeawn Pen Pal - Newbie

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    I was able to get Best Buy to take back the keyboard, and I should have a new dock by Monday. This puts a bit of a cramp on my productivity, but not a ridiculously massive one. I'm hoping that I don't end up with another dud keyboard, I'm a bit paranoid now...

    That aside, the tablet seems to handle most everything I want to throw at it okay. I was a bit disappointed by Ilomilo+ lagging since it was made for windows 8 tablets, but, that's kind of the folly of designing for a platform that can have such a diverse hardware base. Even so, the lag isn't enough to make it unplayable, and steam games like Torchlight 2 were playable as well.

    I wasn't expecting a tablet that could run crysis or anything, and I primarily want it for business purposes. Even so, I'm a gamer as well, so I'm glad that the tablet stands up amiably to my realistic expectations of it (running things like They Bleed Pixels and other indie games)
     
  8. loxzzz

    loxzzz Pen Pal - Newbie

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    i received mine and had the same issue, had to send it to asus as there was no way to return it to the store. Asus had no problem losing the dock and 1 month later still no dock back to me. last time i ever touch an asus product their service is among the industries worst.
     
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