Which ASUS service centre? could call their manager..as some of these front line people over zealous of themselves. Most of them lack computer, OS knowledge and trouble shooting skill, and they spoke from a script. I had very bad experience with LG Canada on my brand new laptops 6 years ago. The service answer person did not even want to let me talk to his manager. however, I managed to find the phone extension of the manager and made a complaint. Yes, got resolved ..