I've discoverd the fix for the backlight problem. often the backlight will just randomly turn off after jostling or twisting or having a little baby smack the screen (my house). Anyways this fix worked for me and it has been perminant so long as the plug remains solidly connected. Step 1. Remove back. it's best done with a credit card. it slides along and pops all the clips really easy (pic 1) Step 2. Locate the plug on the usb side of the device in the top right corner. Press it down firmly Step 3. put back back on and make sure it worked.