Announcements - Hewlett Packard

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Forum: Hewlett Packard

  1. Tablet Lead Mod (Retired)
    Join Date
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    WARNING tx1000/2000 defect

    The tx1000 & tx2000 machines suffer from a manufacturer defect of the nvidia chipset/graphics card. The sustained heating & cooling leads to deterioration of the components & their subsequent failure.

    Though HP has Limited Warranty Service Enhancement available for other machines using this chipset, to date HP has not included the tx1000/2000 line.

    If you experience any of the following issues, please be sure to contact HP technical support and make them aware of any issues you are experiencing and have it repaired.

    Several users have had their machines fail just after the 1 yr warranty expiration and thus are not able to have their machines repaired via warranty service, and have to pay to have the motherboard replaced which generally costs about $500.

    Just as an informational point, the machines come with 1yr limited warranty, it can be extended through HP directly if you so choose.

    The Following issues have been reported throughout the forum:

    Wifi Issues:
    http://forum.tabletpcreview.com/showthread.php?t=17210
    http://forum.tabletpcreview.com/showthread.php?t=16014
    http://forum.tabletpcreview.com/showthread.php?t=17958
    http://forum.tabletpcreview.com/showthread.php?t=18499
    http://forum.tabletpcreview.com/showthread.php?t=12929
    http://forum.tabletpcreview.com/showthread.php?t=12912
    http://forum.tabletpcreview.com/showthread.php?t=13526
    http://forum.tabletpcreview.com/showthread.php?t=19547
    http://forum.tabletpcreview.com/showthread.php?t=22237
    http://forum.tabletpcreview.com/showthread.php?t=27065

    Fingerprint Reader Issues:
    http://forum.tabletpcreview.com/showthread.php?t=16647
    http://forum.tabletpcreview.com/showthread.php?t=18791
    http://forum.tabletpcreview.com/showthread.php?t=18974
    http://forum.tabletpcreview.com/showthread.php?t=11108


    Webcam Issues:
    http://forum.tabletpcreview.com/showthread.php?t=18601


    Boot/Display Issues:
    http://forum.tabletpcreview.com/showthread.php?t=17769
    http://forum.tabletpcreview.com/showthread.php?t=19009
    http://forum.tabletpcreview.com/showthread.php?t=22019


    Shutting Down:
    http://forum.tabletpcreview.com/showthread.php?t=17778


    Pending Lawsuit Info re the Pavilion Line (I know this is for the DV line but the problems sound eerily similar. (Updated thanks to user Bernok)

    Some users have also started an online petition for HP to acknowledge the defect.

  2. Tablet Lead Mod (Retired)
    Join Date
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  3. Tablet Lead Mod (Retired)
    Join Date
    Oct 2005
    Location
    Kingston, Jamaica
    Posts
    6,376
    Rep Power
    41

    WARNING to tx1000/2000 Users Build defect

    The tx1000 & tx2000 machines suffer from a manufacturer defect of the nvidia chipset/graphics card. The sustained heating & cooling leads to deterioration of the components & their subsequent failure.

    Though HP has Limited Warranty Service Enhancement available for other machines using this chipset, to date HP has not included the tx1000/2000 line.

    If you experience any of the following issues, please be sure to contact HP technical support and make them aware of any issues you are experiencing and have it repaired.

    Several users have had their machines fail just after the 1 yr warranty expiration and thus are not able to have their machines repaired via warranty service, and have to pay to have the motherboard replaced which generally costs about $500.

    Just as an informational point, the machines come with 1yr limited warranty, it can be extended through HP directly if you so choose.

    The Following issues have been reported throughout the forum:

    Wifi Issues:
    TX1320us wireless problem
    HP Limited Waranty Service Enhancement (Product Recall)
    WiFi not loading up at ALL!!!
    Wireless network switch
    Warning: HP Support
    Wireless Issue
    TX1000 Bluetooth/WiFi problems after hibernate
    TX1340ea wireless issue
    Wireless Dead on TX1000, need pressurization...Time to buy?
    Warning to tx1000/2000 users.

    Fingerprint Reader Issues:
    tx2000 w/ fingerprint reader not working?
    AuthenTec AES1610 not working anymore.
    My fingerprint reader has completely disappeared.
    TX 1250eg Fingerprint


    Webcam Issues:
    Unknown Device/USB Composite Device


    Boot/Display Issues:
    tx1000 display seems to not turn on
    my laptop won't even turn on!
    HP TX1320US not powering up .. seems dead..


    Shutting Down:
    TX1000 shutting down


    Pending Lawsuit Info re the Pavilion Line (I know this is for the DV line but the problems sound eerily similar. (Updated thanks to user Bernok)

    Some users have also started an online petition for HP to acknowledge the defect.


    I do not respond to PM's or emails for personal support.
    Please direct your queries to the appropriate forums, our community is willing & able to help!

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