Bios Password Help!!

[azntfl]

I bought a T4215 refurbished laptop on eBay from Fujitsu about a month ago. I love the laptop to death but just recently encountered my first problem with laptop. I tried to access the BIOS at at boot up. It asks for a password but I never set it. I tried calling Fujitsu for help. Their only solutions is for me to send the laptop in and charge me $155.00. They keep telling "We do not send out laptops with BIOS password on it". I tried saying this is a refurbished laptop and it might be possible they forgot to remove the BIOS password. They responded with that they replace the hard drive and copy the original image. Too bad the BIOS password isnt stored on the hard drive image.

Seems like a pretty good way to make money imho. $155.00 extra per a laptop.

[P8RSON]

Tell them this is rubbish...
They are talking of HDD Lock not BIOS Lock.

You bought the machine in good faith that everything should be open and working.
Clearly it is not.

Refer them to this topic if you get nowhere.

[azntfl]

even if they do decide to not charge $155, is there is no other way to recovery the bios password? I am a computer science student and cant afford to be without a computer.

[P8RSON]

There are a number of 'Default Master Passwords' you can try but there is no guarantee these will work for you.

Have a look at this for further reading.

There is also software titles that report they can recover passwords; such as PC Doctor Utilities.

However, I would first get back to Fujitsu and ask them to provide you with as much information as possible in order that you may try to do this yourself.

[azntfl]

Well, Chat and phone support didnt work. I sent them this email.

Hello

I bought a refurbished T4215 notebook on eBay about a month ago. This
is the link to the auction:

http://cgi.ebay.com/ws/eBayISAPI.dll...MEWN:IT&ih=015

I love everything about the laptop but recently ran into my first
problem. When I tired to access the BIOS setup at boot up, it asks me
for a password. I have had the computer for over a month and have NOT
set the password. I tired calling Fujitsu support and using the chat
support on the website, both were very unhelpful. The only solution
they could provide me was sending my laptop in while paying $155.00 to
get the BIOS password removed. They keep telling me that "Fujitsu
doesnt ship laptops with BIOS passwords". This is a refurbished
laptop and it is possible that Fujitsu forgot to remove the BIOS
password from the previous owner.

Another answer I got was all refurbished laptops get a new hard drive
or hard drive image. The BIOS password is not stored on the hard
drive, it is stored on a chip on the motherboard. Recopying or
Replacing the hard drive will not remove the cmos password.

I am a college student and can not afford to pay $155.00 to get the
BIOS repaired. I have had the only for a little over a month. It is
still under the refurbished warranty. I prefer to not send the laptop
in if possible, I am a computer science student and need a laptop for
all my classes.

Please do not ask me "If I have let anyone use the laptop or have
taken the laptop to a place where someone could set the BIOS
password." That was one of the rudest and stupidest question anyone
has ever asked me.

I can't answer that unless you can answer "Why Fujitsu forgot to reset
the BIOS password before sending out a refurbished laptop and now they
want to charge $155.00 to get it fixed."

[Concentrate]

Well on a desktop, you could find a small round battery on the motherboard and take that out for like 15 seconds. This resets the password. Not sure bout a laptop, maybe you have to take apart the laptop apart and find this battery? (do so if you believe in yourself)

[azntfl]

Sweet got this respond form Fujitsu.


Thank you for your inquiry.

I understand you are having problems with the BIOS password.
Unfortunately according to our policy the BIOS password is a billable
repair.
You will get the same answer from everyone you speak with because this
is our policy, and we can not change that.

Thomas, should you have any further questions or concerns regarding this
issue, please reply back to this email.

Thank you for your time and patronage. We value all our customers and
look forward to helping you now and in the future.

I don't even think the guy read my email.

I don't believe the battery trick works on newer laptops

Oh well I give up, F Fujitsu. I was looking forward to purchasing more laptops from Fujitsu in the future too.

[Concentrate]

Did a quick search and this is what it came up:
http://www.pwcrack.com/bios.shtml
Unfortunately unlike a desktop, a laptop is harder to crack

[azntfl]

I did more then a quick search, didnt find anyone. Most of the softwares for cracking bios passwords are made for desktops and older bios.

[leaftye]

Have you tried to flash update the BIOS? I don't know if that'd be possible, but it may clear that password for you...even though it shouldn't....